Aalana Ray
Lancaster,PA
Summary
Highly-motivated communications specialist with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Teacher's Assistant
Chesterbrook Academy
Lancaster, PA
06.2023 - Current
- Facilitated small group instruction and activities for students of varying abilities.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Created visual aids such as bulletin boards or displays to enhance the learning environment.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
Shift Manager/Key Holder
Pizza Hut
Lancaster, PA
08.2013 - 11.2023
- Ensured proper opening and closing procedures were followed daily.
- Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
Store Manager of Operations
Spalicious Nail Bar
Lancaster, PA
01.2023 - 06.2023
- Developed and implemented marketing plans for the buisness.
- Managed social media accounts and campaigns.
- Monitored competitors' activities to keep up with industry trends.
- Evaluated the effectiveness of marketing campaigns using analytics tools.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
Communications Coordinator
Greenawalt Roofing
Landisville, PA
11.2021 - 11.2022
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Collaborated with colleagues across departments to ensure consistency in messaging across all channels of communication.
- Utilized digital and computer software to upload, post or edit online content.
Sales and Support Generalist
Victoria's Secret & PINK
Lancaster, PA
11.2016 - 01.2018
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Demonstrated knowledge of store products and services.
Education
Bachelor of Arts - Mass Communication
York College of Pennsylvania
York, PA12.2021
Skills
- Media Communications
- Social Media Management
- Advertising and Marketing
- Call Management
- Data Entry
- Product Sales
- Adobe programs
- Employee Training
- Team Development
- Office Administration
- Professional Communication
- Microsoft
Affiliations
- Women's Rugby Captain
- Women's Soccer player
Timeline
Teacher's Assistant
Chesterbrook Academy
06.2023 - Current
Store Manager of Operations
Spalicious Nail Bar
01.2023 - 06.2023
Communications Coordinator
Greenawalt Roofing
11.2021 - 11.2022
Sales and Support Generalist
Victoria's Secret & PINK
11.2016 - 01.2018
Shift Manager/Key Holder
Pizza Hut
08.2013 - 11.2023
Bachelor of Arts - Mass Communication
York College of Pennsylvania
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