Aalayah Allen
Milwaukee,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Car Detailer
Valvoline Instant Oil Change
Menomonee Falls, WI
05.2024 - Current
- Inspected tires for wear patterns or punctures; replaced worn tires as needed.
- Applied dressing to vinyl surfaces such as dashboards, door panels, consoles and armrests.
- Restored headlights by applying special cleaning solutions that removed yellowing caused by UV exposure.
- Maintained detailed records of all services performed on each vehicle.
- Cleaned windows inside and out using glass cleaner solution.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
- Cleans engine compartment by removing grease buildup with degreaser solution.
- Provided customer service, explaining detailing processes and addressing concerns.
Security Services
DCS
Milwaukee, WI
01.2023 - Current
- Assisted in crime prevention efforts by providing security services at special events.
- Provided security services to customers and visitors by monitoring access control points.
- Interacted with customers in a professional manner while providing security services.
- Provided customer service by answering inquiries from customers regarding security services.
- Provided security services for high-profile government officials.
- Provided security services to protect personnel and property from harm or damage.
- Resolved customer complaints concerning the performance of security services.
- Provided security services at special events or locations as needed.
Warehouse Worker
Site Staffing
Milwaukee, WI
01.2023 - 12.2023
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Followed established guidelines for picking orders accurately.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Staged and sorted multiple types of products for loading.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Customer Service Representative
JCPenney
Waukesha, WI
02.2022 - 12.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Bayview High school
2751 S Lenox St06-2016
Skills
- Safe cleaning with chemicals
- Customer Service
- Hand tools
- Work Planning
- Valid Driver's License
- City and non-city driving
- Clean Driving Record
- Shipping and packaging
- Passenger Assistance
- Materials Transport
- Information Security
- Order Processing
- Minute Taking
- Computer Proficiency
- Typing proficiency
- Follow-up skills
Timeline
Car Detailer
Valvoline Instant Oil Change
05.2024 - Current
Security Services
DCS
01.2023 - Current
Warehouse Worker
Site Staffing
01.2023 - 12.2023
Customer Service Representative
JCPenney
02.2022 - 12.2022
High School Diploma -
Bayview High school
Similar Profiles
John HenryJohn Henry
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Alexander GartsideAlexander Gartside
Certified Technician at Valvoline Instant Oil ChangeCertified Technician at Valvoline Instant Oil Change
Joshua CowanJoshua Cowan
Senior Lube Technician at Valvoline Instant Oil ChangeSenior Lube Technician at Valvoline Instant Oil Change