Aalayah Allen
Milwaukee,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Car Detailer
Valvoline Instant Oil Change
Menomonee Falls, WI
05.2024 - Current
- Inspected tires for wear patterns or punctures; replaced worn tires as needed.
- Applied dressing to vinyl surfaces such as dashboards, door panels, consoles and armrests.
- Restored headlights by applying special cleaning solutions that removed yellowing caused by UV exposure.
- Maintained detailed records of all services performed on each vehicle.
- Cleaned windows inside and out using glass cleaner solution.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
- Cleans engine compartment by removing grease buildup with degreaser solution.
- Provided customer service, explaining detailing processes and addressing concerns.
Security Services
DCS
Milwaukee, WI
01.2023 - Current
- Assisted in crime prevention efforts by providing security services at special events.
- Provided security services to customers and visitors by monitoring access control points.
- Interacted with customers in a professional manner while providing security services.
- Provided customer service by answering inquiries from customers regarding security services.
- Provided security services for high-profile government officials.
- Provided security services to protect personnel and property from harm or damage.
- Resolved customer complaints concerning the performance of security services.
- Provided security services at special events or locations as needed.
Warehouse Worker
Site Staffing
Milwaukee, WI
01.2023 - 12.2023
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Followed established guidelines for picking orders accurately.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Staged and sorted multiple types of products for loading.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Customer Service Representative
JCPenney
Waukesha, WI
02.2022 - 12.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Bayview High school
2751 S Lenox St06-2016
Skills
- Safe cleaning with chemicals
- Customer Service
- Hand tools
- Work Planning
- Valid Driver's License
- City and non-city driving
- Clean Driving Record
- Shipping and packaging
- Passenger Assistance
- Materials Transport
- Information Security
- Order Processing
- Minute Taking
- Computer Proficiency
- Typing proficiency
- Follow-up skills
Timeline
Car Detailer
Valvoline Instant Oil Change
05.2024 - Current
Security Services
DCS
01.2023 - Current
Warehouse Worker
Site Staffing
01.2023 - 12.2023
Customer Service Representative
JCPenney
02.2022 - 12.2022
High School Diploma -
Bayview High school