Aaleaya Conway
Saint Petersburg,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Quality Inn Hotel
04.2018 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Housekeeping Room Attendant
Quality Inn Hotel
04.2018 - 05.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Tampa, FL08.2026
High School Diploma -
WS Neal High School
Brewton, AL05.2020
Skills
- Inventory Control
- Correspondence Drafting
- Supply Management
- Project Management
- File Organization
- Customer Service
- Time Management
- Issue Handling
- Oral and Writing Communication
- Front Office Management
- Mail Sorting
- Guest Relations
Timeline
Front Desk Receptionist
Quality Inn Hotel
04.2018 - 05.2022
Housekeeping Room Attendant
Quality Inn Hotel
04.2018 - 05.2022
Bachelor of Science - Nursing
Arizona College of Nursing
High School Diploma -
WS Neal High School