Aaleigha Averette
Summary
Experienced Customer Service Specialist, seeking a role in a dynamic work environment. Years of experience working in customer service. Motivated, communicative, and results-driven with excellent problem-solving and organizational skills. Ready to improve customer satisfaction and increase retention levels.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Helpware
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Warehouse Worker
Georgia Pacific
01.2023 - 08.2024
- Strong attention to detail and dedication to maintaining a safe work environment
- Skilled in packing and shipping procedures to ensure accurate and timely deliveries
- Years of experience in receiving and storing materials in warehouse setting
- Picked and packed orders accurately and efficiently to meet tight deadlines
- Received and organized shipments to ensure proper inventory management and quality control
- Collaborated with team members to streamline processes and improve overall warehouse efficiency
Warehouse Worker
Plygem
01.2020 - 01.2022
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Job Recruiter/Customer Service
Adecco Staffing
01.2017 - 01.2020
- Conducted in-depth interviews to assess candidates' skills and qualifications for positions
- Collaborated with hiring managers to understand staffing needs and develop recruitment strategies
- Used innovative sourcing techniques to attract top talent and build strong candidate pipelines
- Managed entire recruitment process from initial screening to negotiating job offers
- Streamlined recruitment processes for faster candidate sourcing and reduced time-to-fill rates.
- Increased candidate placements by developing strong relationships with clients and understanding their unique hiring needs.
- Provided constructive feedback to candidates throughout the interview process to help them improve their chances of success in future opportunities.
Education
SOME COLLEGE - Nursing Education
Danville Community College
Danville, VA12-2018
HIGH SCHOOL DIPLOMA -
George Washington High School
Danville, VA05-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Payment processing
- Call center operations
- Scheduling
- Appointment scheduling
- Documentation
- Prioritization
- De-escalation techniques
- Live chat support
- Product sales
- Account updating
- Reading comprehension
- Conflict mediation
- Shipping and logistics
- Delivery scheduling
- Call triaging
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Warehouse safety
- Clear communication
- Attention to detail
- Problem-solving
- Warehouse operations
Birther
1996
Timeline
Customer Service Representative
Helpware
09.2024 - Current
Warehouse Worker
Georgia Pacific
01.2023 - 08.2024
Warehouse Worker
Plygem
01.2020 - 01.2022
Job Recruiter/Customer Service
Adecco Staffing
01.2017 - 01.2020
SOME COLLEGE - Nursing Education
Danville Community College
HIGH SCHOOL DIPLOMA -
George Washington High School
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