Aaliagh Wilcox
Jensen Beach,Fl
Summary
I am a highly organized and motivated individual with strong training across multiple areas. My background in customer service and marketing has strengthened my ability to multitask and provide exceptional support. Energetic and adaptable, I thrive in fast-paced environments and work well with others. My experience also includes research and collaboration, making me a well-rounded professional with a strong service mindset.
Overview
7
7
years of professional experience
Work History
Receptionist
Coast Dental Daytona
07.2024 - 01.2025
- My position here at Coast Dental involved day-to-day patient interaction while handling building insurances, answering phone calls, and aiding the general doctor with patient care.
- This role increased my dental experience and knowledge of patient care and front desk tasks.
- Responsibilities and Duties:
- - Liaison between dentists, hygienist, and patients
- - Discuss treatment plans with patients
- - Scheduling and canceling appointments
- - Effectively manage all front desk tasks and protocols
Customer Representative (Remote)
GetInsured
06.2022 - 04.2024
- Provided remote customer service support for Nevada state insurance marketplace.
- Aided clients with enrolling in health plans, canceling or changing coverage, reactivating terminated plans, and starting new applications.
- Handled high volumes of inbound/outbound calls and live chat support.
- Responsibilities and Duties:
- - Assisted clients with enrolling in new health insurance plans
- - Canceled or modified existing coverage upon request
- - Reactivated terminated or inactive plans
- - Provided support via inbound/outbound phone calls and live chat
Sales Associate
Kate Spade New York
01.2021 - 03.2023
- My position consisted of selling handbags, being a personal stylist, faxing papers, processing and assisting over the phone purchases and handling customer concerns.
- As a senior sales associate, I managed shipment boxes and handled online orders and store finds.
- Responsibilities and Duties:
- - Working the front and selling bags
- - Cashier
- - Making an end-of-week sale goal
- - Helping style customers with bags and clothes
- - Complete shipment and online orders
Sales Advisor
Apple
Fort Lauderdale/Daytona Beach, FL
12.2019 - 01.2021
- Worked in the sales department receiving phone calls to place orders, set appointments, and aid customers.
- Also assisted customers with phone setups, AppleCare assistance, and basic tech support.
- Responsibilities and Duties:
- - Schedule AppleCare appointments for in-store assistance
- - Provide exceptional knowledge to new Apple customers
- - Help aid customers with sales
Volunteer Assistant
Dr. William Joiner OBGYN Office
03.2018 - 03.2019
- Volunteered during high school to gain customer service experience and earn high school hours.
- Gained valuable healthcare and administrative skills.
- Responsibilities and Duties:
- - Provided customers with knowledge on several types of birthing contacts
- - Helped get patients seated and logged in on time for their appointments
Education
BS - Biology
Bethune-Cookman University
12.2025
High School Diploma -
Somerset Prep North Lauderdale
North Lauderdale, FL06.2020
Skills
- Adaptable Knowledge
- Collaboration
- Organization and Time Management
- Superlative Customer Satisfaction
- Adept at Multitasking
- Managing Multiple Lines of Business
- Gaining Agreement with Customers
- Resolving Extraordinary Disputes from Customers
Timeline
Receptionist
Coast Dental Daytona
07.2024 - 01.2025
Customer Representative (Remote)
GetInsured
06.2022 - 04.2024
Sales Associate
Kate Spade New York
01.2021 - 03.2023
Sales Advisor
Apple
12.2019 - 01.2021
Volunteer Assistant
Dr. William Joiner OBGYN Office
03.2018 - 03.2019
BS - Biology
Bethune-Cookman University
High School Diploma -
Somerset Prep North Lauderdale