Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

AALIAYAH MCCOY

Brooklyn,NY

Summary

Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience, consistently delivering impactful solutions that enhance organizational performance. Track record of achieving exceptional results, adept at identifying opportunities and implementing effective strategies to optimize outcomes. Strong analytical skills and attention to detail enable quick assessment of complex situations and development of innovative solutions.

Overview

4
4
years of professional experience

Work History

Case Aide

Graham Windham
03.2022 - Current
  • Working collaboratively
  • Problem resolution
  • Organization
  • Literacy in PROMIS & Connections
  • Data management
  • Good work ethic
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to services
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Facilitated outreach activities to build community awareness.
  • Provided support to social service clients in navigating available resources.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.

Operational Associate

GoPuff
10.2021 - 02.2022
  • Organizing products on shelves as well as prep orders to be delivered
  • Developed and suggested new strategies and tactics for improvements
  • Identified shipping and receiving dates and contacted internal personnel with status updates
  • Supervised day-to-day facility operations in accordance with set policies and guidelines
  • Manages approximately 50+ orders per day for customers

Seasonal Sales Associate

Lowes Home Improvement
02.2021 - 07.2021
  • Replenish Merchandise on Shelves
  • Assist and Greet Customers
  • Register (2 Year Experience)
  • Manage inventory
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Sold various products by explaining unique features and educating customers on proper application
  • Built and maintained relationships with peers and upper management to drive team success
  • Answered incoming telephone calls to provide store, products and services information

Education

No Degree - Criminal Justice

SUNY Buffalo State
Buffalo, NY

High School Diploma -

Science Skills Center HS
Brooklyn, NY
06-2017

Skills

  • Confidentiality adherence
  • Client assessment
  • Multitasking Abilities
  • Documentation skills
  • Team building
  • Computer Literacy
  • De-Escalation Techniques
  • Policy understanding
  • Individual Counseling
  • Patient relationship management
  • Problem-solving aptitude
  • Case coordination

Accomplishments

  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Organizing products on shelves as well as prep orders to be delivered.
  • Developed and suggested new strategies and tactics for improvements.
  • Identified shipping and receiving dates and contacted internal personnel with status updates.
  • Supervised day-to-day facility operations in accordance with set policies and guidelines.
  • Replenish Merchandise on Shelves Assist and Greet Customers Register (2 Year Experience) Manage inventory.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.

Timeline

Case Aide

Graham Windham
03.2022 - Current

Operational Associate

GoPuff
10.2021 - 02.2022

Seasonal Sales Associate

Lowes Home Improvement
02.2021 - 07.2021

No Degree - Criminal Justice

SUNY Buffalo State

High School Diploma -

Science Skills Center HS
AALIAYAH MCCOY