Aaliyah Alexander
Greenville,KY
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Simply Ramen
Bowling Green, KY
08.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Sales Associate
MAPCO Mart
Nashville, TN
10.2022 - 08.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
Fountain Worker
Sonic
Madison, TN
05.2022 - 09.2022
- Adhered to safety protocols while operating machinery such as blenders or mixers, preventing accidents or equipment damage.
- Stocked inventory regularly, minimizing shortages and optimizing product availability for customers.
- Implemented proper sanitation procedures to ensure compliance with health department regulations.
- Assisted customers with menu selections, ensuring their needs were met while upholding company standards.
- Collaborated with team members to provide efficient service during peak hours, reducing wait times for customers.
- Executed daily opening and closing procedures following established guidelines for maximum efficiency.
- Maintained a clean and organized work environment for optimal efficiency and customer appeal.
Server
IHOP
Madison, TN
03.2021 - 02.2022
- Input orders accurately into POS terminal, split bills and accepted payments.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
KIPP NASHVILLE COLLEGIATE HIGH SCHOOL
Nashville, TNSkills
EHR certified
CPR certified
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
Timeline
Server
Simply Ramen
08.2023 - 09.2023
Sales Associate
MAPCO Mart
10.2022 - 08.2023
Fountain Worker
Sonic
05.2022 - 09.2022
Server
IHOP
03.2021 - 02.2022
High School Diploma -
KIPP NASHVILLE COLLEGIATE HIGH SCHOOL