Aaliyah Ali
Hamilton,GA
Summary
Responsible City Clerk with a keen understanding of local ordinances and municipal rules and regulations. Strong bookkeeping, public administration and accounting talents. Gifted at maintaining records, issuing licenses and validating official records. Superb computer, interpersonal and verbal and written communication skills.
Overview
6
6
years of professional experience
Work History
Deputy City Clerk
City Of Hamilton
10.2021 - Current
- Assisted in budget prep, expenditure review and budget administration.
- Supported municipal elections by preparing and distributing ballots, training election officers and tabulating results.
- Updated documents such as municipal codes and city charters.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on Georgia laws and licensing requirements to complete accurate and efficient reviews.
- Updated operational records or licensing information using computer terminals.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Issued public notification of official activities or meetings.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Issued various permits and licenses such as occupational licenses and collected appropriate fees.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Created bills for customers such as for water usage
Team Lead Sales Associate
Dollar General
04.2020 - 10.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Participated in store meetings and product training sessions to understand and sell items.
- Performed inventory control procedures to manage stock.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Developed and maintained knowledge of current sales and promotions.
- Kept detailed track of sales and customer information in company system.
- Greeted customers and provided product advice to increase sales.
- Processed and stocked merchandise in accordance with store standards.
- Trained new employees on customer service, money handling and organizing strategies.
Front Desk Agent
Callaway Resort & Gardens
09.2018 - 04.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
Customer Service Representative
Callaway Resort & Gardens
07.2017 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Harris County High School
Hamilton, GA05.2018
Skills
- Fine Collections
- Correspondence Distribution
- Data Integrity
- Reading Comprehension
- Business Correspondence
- Past Due Account Management
- Records Management
- Municipal Codes
- Money Handling
- Accounts Payable and Accounts Receivable
- Administrative Duties
- Payment Collection
- Detailed Meeting Minutes
- Public Service
- Customer Care
- Call Forwarding
- Balance Reconciliations
- Employee Paperwork
- City Planning
- Court Procedures
- Clerical Support
- Customer Inquiries
- Greeting Visitors
- Accounting Procedures
- Office Operations
- Human Resources Department Processes
- Permit and License Processing
- Law and Government
- Office Supplies and Inventory
- Court Docket Coordination
- Credit Card Transaction Processing
- Monthly Financial Statements
- Customer Accounts Management
- Bank Deposits
Timeline
Deputy City Clerk
City Of Hamilton
10.2021 - Current
Team Lead Sales Associate
Dollar General
04.2020 - 10.2021
Front Desk Agent
Callaway Resort & Gardens
09.2018 - 04.2020
Customer Service Representative
Callaway Resort & Gardens
07.2017 - 09.2018
High School Diploma -
Harris County High School