Aaliyah Bailey
Florence,SC
Summary
To attain a position in an organization where I can maximize my customer service experience and optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.
A professional customer service representative with strong communication skills and interpersonal skills. Outstanding ability to work well with others, Self-motivated, detail-oriented, customer-friendly individual who wants to grow with a company. Experienced Foster Care Case Manager well-versed in overseeing high case load, maintaining records and supporting court processes. Well-organized and methodical with strong attention to detail and excellent communication skills. Skilled in providing specific and knowledgeable care to each family. Multilingual Foster Care Case Manager with many years' of experience helping children, foster families and biological parents navigate complex system. Skilled at developing and improving relationships, resolving issues, and managing conflict. Good organization with hardworking mentality and caring approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Foster Care Case Manager
Richland County DSS
Columbia
04.2023 - Current
- Coordinated with other agencies, such as court systems, schools, hospitals, and mental health providers, to ensure that families were receiving necessary services.
- Ensured compliance with state regulations governing child welfare services.
- Actively sought out new placement opportunities for children who had been removed from their previous homes due to neglect or abuse.
- Advocated on behalf of clients in order to obtain necessary resources or services from outside organizations or government agencies.
- Maintained accurate records of all activities related to each case in accordance with agency policies and procedures.
- Assisted in transitioning youth out of the foster care system into independent living situations.
- Educated clients about their rights within the system as well as available resources they can access.
- Attended court hearings regarding child custody cases involving clients.
- Monitored the progress of foster care cases and reported any changes to supervisors.
- Participated in weekly team meetings with supervisors and other caseworkers to discuss ongoing cases and review best practices for client management.
- Encouraged positive communication between biological parents and foster parents in order to promote a healthy environment for children.
- Scheduled meetings with possible parents to establish eligibility for foster care.
- Advocated for many children in court settings and to potential parents.
- Provided hands-on and proactive leadership to community services staff.
Customer Services Represensative
Apple
Florence, SC
07.2020 - 01.2023
- Proven experience providing customer support in a busy call center environment.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
- Strategic relationship and partnership-building skills. Listen attentively, solve problems, and use tact and diplomacy to achieve win-win customers.
- Established positive relationships with customers through effective communication techniques.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Greeted customers and responded to inquiries in a timely manner.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Answered customer inquiries promptly and professionally.
- Consistently met daily performance goals set by management team members.
Human Servicees Assistant
Depattment of Disability and Special Needs
Florence, SC
03.2017 - 02.2020
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Assessed clients' physical condition and referred them to appropriate resources for further treatment if needed.
- Performed routine household tasks such as laundry, light housekeeping, grocery shopping, and meal preparation for elderly or disabled clients.
- Served as an advocate for clients when interacting with outside agencies or institutions.
- Provided emotional support to individuals dealing with challenging situations or difficult times.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Attended meetings and participated in staff development training activities.
Education
Associates in Human Service In Applied Science - Human Services
Central Carolina Technical College
Florence, SC05-2021
Skills
- Critical Thinking
- Excellent time management skills
- Advanced computer skills
- Strong computer skill
- Problem-solving abilities
Hobbies and Interests
To attain a position in an organization where I can maximize my customer service experience and optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.
Certification
- Human Services
- Hands-on Skills
Timeline
Foster Care Case Manager
Richland County DSS
04.2023 - Current
Customer Services Represensative
Apple
07.2020 - 01.2023
Human Servicees Assistant
Depattment of Disability and Special Needs
03.2017 - 02.2020
Associates in Human Service In Applied Science - Human Services
Central Carolina Technical College
- Human Services
- Hands-on Skills
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