Summary
Overview
Work History
Education
Skills
Timeline
Server

Aaliyah Brown

The Colony,TX

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Thirsty Lion Gastropub. Proven ability to enhance guest experiences through effective multitasking and upselling techniques, resulting in increased sales. Committed to maintaining cleanliness standards and fostering team collaboration for optimal service delivery.

Overview

7
7
years of professional experience

Work History

Server

Thirsty Lion Gastropub
03.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Improved dining experience by providing prompt, attentive service to guests.

Carhop Server

Sonic
01.2019 - 12.2021
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Answered guest questions and promoted special products.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
  • Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
  • Developed strong rapport with regular patrons, fostering loyalty to the establishment through personalized service experiences.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Pretzel Maker

Ben's Pretzels
09.2020 - 05.2021
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Conducted regular equipment maintenance checks to ensure smooth operation of the pretzel-making process.
  • Supported management in creating promotional materials for marketing campaigns targeting specific customer demographics.
  • Increased sales through upselling additional menu items to customers during transactions.
  • Enhanced customer satisfaction by efficiently preparing and serving quality pretzels and snacks.
  • Assisted store management in developing strategies aimed at improving overall product quality and presentation standards.
  • Managed cash register transactions accurately, maintaining accountability for all financial exchanges during shifts.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain positive brand reputation.

Education

Currently Majoring in Physical Education (year 1) - Physical Education

Ottawa University
Ottawa, KS
08-2027

Completed A Year of General Studies - General Studies

Allen County
Iola, KS
05-2025

Completed One Year of Kinesiology Major - Kinesiology

Grayson College
Denison, TX
05-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Hospitality service expertise
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • Service prioritization
  • Team collaboration
  • Guest relations management
  • Allergy awareness
  • Multitasking
  • Team leadership
  • High energy and stamina

Timeline

Server

Thirsty Lion Gastropub
03.2022 - Current

Pretzel Maker

Ben's Pretzels
09.2020 - 05.2021

Carhop Server

Sonic
01.2019 - 12.2021

Currently Majoring in Physical Education (year 1) - Physical Education

Ottawa University

Completed A Year of General Studies - General Studies

Allen County

Completed One Year of Kinesiology Major - Kinesiology

Grayson College

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Aaliyah Brown