Aaliyah Brown
Groves
Summary
Healthcare operations professional adept at managing over 100 daily requests with a focus on data entry accuracy and timely communication. Enhances service quality through meticulous documentation and effective problem resolution in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Healthcare Customer Service Representative
Teleperformance USA
08.2022 - 01.2023
- Assisted members and providers with prescription benefits issues, ensuring swift resolution in a fast-paced environment.
- Documented and managed over 100 daily requests with a focus on accuracy and timely communication to enhance service delivery.
- Resolved account discrepancies by coordinating with internal teams, ensuring compliance with established processes.
- Kept thorough records and notes to enhance service quality and information access.
- Operated various computer applications simultaneously, meeting stringent productivity goals.
- Coordinated shipments with carriers to ensure timely deliveries.
- Tracked shipments using various transportation methods ensuring timely arrival of goods at destination.
- Communicated regularly with customers regarding orders' status updates or changes in delivery schedules.
Nurse Assistant
Baptist Hospital of Southeast Texas
Beaumont
04.2020 - 10.2021
- Supplied clinical staff with materials and information to improve patient care and workflow.
- Maintained organized records while adhering to hospital safety and infection control protocols.
- Facilitated efficient daily unit operations in a fast-paced hospital environment.
- Responded promptly to staff requests, showcasing professionalism and attention to detail.
Education
High School Diploma -
Wharton High School
Wharton, TX06-2014
Skills
- Team collaboration
- Problem resolution
- Inventory control and management
- Microsoft Excel and Word
- Workflow coordination
- Record management
- Quality assurance and compliance
- Operational support
- Data entry accuracy
- Hospital operations
- Documentation management
- Customer relationship management
Timeline
Healthcare Customer Service Representative
Teleperformance USA
08.2022 - 01.2023
Nurse Assistant
Baptist Hospital of Southeast Texas
04.2020 - 10.2021
High School Diploma -
Wharton High School