Aaliyah Brumsey
Ennis
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in financial transactions and problem resolution. Proven track record of enhancing customer satisfaction through effective communication and empathy. Skilled in multitasking and maintaining confidentiality, consistently achieving high service quality in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart
Ennis, TX
02.2020 - 02.2026
- Assisted customers daily with purchases, returns, money transfers, bill payments, and financial service transactions.
- Handled sensitive financial information with accuracy and confidentiality.
- Resolved customer concerns efficiently while maintaining professionalism and empathy.
- Maintained high customer satisfaction scores in a fast-paced, high-volume setting.
- Operated multiple computer systems and POS platforms paying close attention to detail.
- Balanced cash drawers and ensured compliance with company policies and procedures.
Financial Services Representative
Walmart
Ennis, TX
02.2020 - 02.2026
- Assisted customers with account inquiries and financial product recommendations.
- Processed transactions accurately and efficiently to enhance customer satisfaction.
- Educated customers on financial services, promoting informed decision-making.
- Collaborated with team members to ensure adherence to compliance regulations.
- Resolved customer issues promptly, improving overall service quality.
- Maintained up-to-date knowledge of financial products and services offered.
- Supported promotional initiatives for new financial services through engagement activities.
- Trained new staff on operational procedures and customer service protocols.
Education
No Degree - General Studies
Trinity Valley Community College
Athens, Texas, TXHigh School Diploma -
Terrell High School
Terrell, TX05.2018
Skills
- Excellent Verbal & Written Communication
- Patient & Customer Support
- Problem Resolution
- Financial Transactions & Billing Support
- HIPAA Awareness & Confidentiality
- Data Entry & Computer Proficiency
- Multitasking in Fast-Paced Environments
Conflict Resolution
Additional Information
- Strong interpersonal and listening skills
- Comfortable working with diverse populations
- Adaptable and quick learner
- Reliable and team-oriented
Timeline
Customer Service Representative
Walmart
02.2020 - 02.2026
Financial Services Representative
Walmart
02.2020 - 02.2026
No Degree - General Studies
Trinity Valley Community College
High School Diploma -
Terrell High School