Aaliyah Calhoun
Louisville,KY
Summary
Versatile and results-driven professional with a proven track record, adept in document review and exceptional customer service. Excelled in streamlining processes and fostering client satisfaction, showcasing strong organizational skills and critical thinking. Demonstrated ability to adapt quickly, enhancing team efficiency and achieving near-perfect inventory accuracy.
Overview
12
12
years of professional experience
Work History
Permits Coordinator
Mercer
05.2022 - 10.2024
- Provided exceptional customer service throughout the permitting process, fostering client satisfaction and repeat business.
- Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
- Coordinated training sessions for new Permit Coordinators to ensure consistent understanding of policies and procedures across the team.
- Stayed up-to-date on 48 state laws and licensing requirements to complete accurate and efficient reviews.
- Performed routine data entry or document management.
- Updated operational records or licensing information using computer terminals.
- Assisted newly hired permit clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Informed customers by mail or telephone of additional steps needed to obtain paperwork.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Advised clients on required documents and necessary steps in obtaining permits to streamline their experience.
- Kept truckers informed on permit status updates throughout the entire process, providing transparency and peace of mind.
- Maintained up-to-date knowledge of regulatory changes, ensuring accurate guidance for truckers.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written throughout the onboarding process with new drivers, as well as older drivers.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Caregiver
Tatyanas Case Management
01.2021 - 05.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Developed and maintained courteous and effective working relationships.
Warehouse Worker
UPS
01.2018 - 01.2020
- Consistently lifted materials weighing as much as 50 pounds.
- Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
- Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
Hospitality Associate/Dietary Aide
Norton's Hospital
12.2016 - 01.2018
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
Crew Trainer
Mcdonalds
01.2013 - 12.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Louisville Male High School
Louisville, KY06-2015
Skills
- Microsoft Office
- Document Review
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Respectful and Compassionate
- Problem-Solving
- Time Management
- Cleaning and sanitizing
- Data Entry
- Organization skills
- Telephone skills
Timeline
Permits Coordinator
Mercer
05.2022 - 10.2024
Caregiver
Tatyanas Case Management
01.2021 - 05.2022
Warehouse Worker
UPS
01.2018 - 01.2020
Hospitality Associate/Dietary Aide
Norton's Hospital
12.2016 - 01.2018
Crew Trainer
Mcdonalds
01.2013 - 12.2016
High School Diploma -
Louisville Male High School
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