AALIYAH CANNADY
Boston,MA
Summary
Personable Customer Service Associate dedicated to providing highest level of customer service. Outgoing, and efficient with capacity to multi-task in fast-paced environments. Professional under pressure.
Overview
7
7
years of professional experience
Work History
Personal Care Assistant
MassHealth
Boston, MA
12.2021 - Current
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
Customer Service Agent
Greyhound Bus Lines
Boston, MA
11.2015 - 02.2020
- Greeted customers entering the terminal to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientèle
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Directed calls to appropriate individuals and departments
- Monitored cash drawer in checkout station to ensure adequate cash supply
- Answered calls addressing customer inquiries, solving problems and providing new product information
- Answered product questions with up-to-date knowledge of sales and store promotions
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Maintained cleanliness and presentation of the ticket counter
- Set up and explained new memberships
- Directed guests around the building and answered questions regarding accessibility
- Educated customers how to use company systems, complete forms and obtain desired services.
- Resolved customer issues every shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Adapted to new applications and maintained knowledge of current technologies.
Customer Service Associate
Walgreens
Boston, MA
05.2014 - 12.2015
- Greeted customers to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Recommended, selected, helped locate and obtain out-of-stock product based on customer requests
- Answered product questions with up-to-date knowledge of sales and store promotions
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Built long-term customer relationships and advised customers on purchases and promotions
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Routinely answered customer questions regarding merchandise and pricing
- Set up and explained new membership contracts
- Recommended alternative items if product was out of stock
- Communicated all store initiatives and promotions to customers to generate return business
- Skilled using cash register including processing sales discounts and refunds.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Processed purchases and handled payment transactions using POS system.
- Maintained clean sales floor and straightened and faced merchandise.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Education
High School Diploma -
Charlestown High School
Charlestown, MA2014
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Proficient in cash management
- Quick learner
- Employee training
- Trip planning
- Excellent time management
- Conflict mediation
- Technologically savvy
- Organizational strengths
reference(s)
- three references available upon request
Timeline
Personal Care Assistant
MassHealth
12.2021 - Current
Customer Service Agent
Greyhound Bus Lines
11.2015 - 02.2020
Customer Service Associate
Walgreens
05.2014 - 12.2015
High School Diploma -
Charlestown High School
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