Aaliyah Chery

As a front desk sales coordinator, my duties include welcoming clients and visitors in a friendly and professional manner, closing sales by building rapport with potential clients, explaining products and services rendered by the business. I must ensure all leads are being answered in a timely manner. I am responsible for initiating and closing the sales process by describing the business' treatments and skincare lines professionally and knowledgeably. Additional duties include processing payments from clients as well as maintaining an orderly schedule for providers.

As an administrative assistant, my daily duties included coordinating day- to-day operations. I ensured that goals and objectives were met. I also provided training to employees. I was responsible for writing

emails and preparing communication on the executive's behalf. I coordinated, scheduled, and provided tours for potential clients for

office spaces. I was responsible for preforming major accounting duties such as preparing and generating invoices, collecting

payments from tenants, and handling property rental payment. In addition, I

also answer calls as well as welcome visitors and direct them to the appropriate department. I was responsible for managing the

company calendar by creating bookings for meeting room spaces. I manage communication between clients and the executive to maintain workflow.

As a front desk sales associate, my duties included answering a high volume of calls, and booking appointments for 12 staff members. I would greet clients in a professional and friendly manner. I was responsible for keeping track of the schedule so that each therapist and client can smoothly check in and check out without any confusion. I am there to communicate with each client handling complaints and inquiries regarding membership while making sure they understand the benefits of being a member of Massage Envy. During closing, I would shut down the register and collect notes for daily updates for the store manager.

As a brand representative, my job was to provide outstanding customer service by understanding and responding to the needs of our consumers. I demonstrated sharp awareness skills ensuring that customers felt comfortable in approaching me and asking questions regarding products. I would use my ability to initiate conversations to make customers feel like they are always a priority. In addition, I would oversee my colleagues and assist them with any decisions that needed to be made in regard to the business as well as the client. I would assist in training new employees and becoming a contact point in the event of any trouble.