Aaliyah Cooper
Bronx,NY
Summary
Dedicated and well-informed representative with excellent verbal and written communication, active listening, and analytical problem-solving abilities. improves client experiences through the use of service-oriented behaviors, comprehension of client needs, and provision of tailored solutions to foster repeat business. Dedicated to upholding client happiness and advancing the success of the firm.Focus on process optimization, quality, and speed,goal-oriented, and possessing an exceptional enthusiasm for building connections.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nursing Aide
Westchester Medical Center
New York, NY
08.2023 - Current
- Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning.
- Maintained a clean and safe environment for patients, reducing the risk of infections.
- Delivered high-quality personal care services such as bathing, grooming, toileting assistance, helping maintain patient dignity while promoting independence whenever possible.
- Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
Sales Associate
Marketplace
New York, NY
08.2022 - 01.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Worked effectively in fast-paced environments.
Food Service Worker
Golden Kristen Caribbean
The Bronx, NY
06.2020 - 07.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Addressed customer inquiries promptly, demonstrating professionalism and exceptional customer service skills.
Babysitting
Private Employer
New York, NY
06.2017 - 06.2020
- Talked to parents about concerns or issues with children during babysitting.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
US Army Soldier
United States Army National Guard
New York
12.2022 - Current
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Relayed crucial information and coordinated operations using radio communications equipment.
Education
Bachelors Of Arts - Biology
CUNY Lehman
The Bronx, NYBachelor Or Arts - Biology
CUNY York College
Queens, NYHigh School Diploma -
Equality Charter High School
The Bronx, NY06.2020
Skills
- Decision-Making
- Reliability and punctuality
- Active Listening
- Physical Stamina
- Emergency Care
- Adherence to high customer service standards
- Exceptional customer service
Certification
BLS (CPR) certified
Languages
Eng
Native or Bilingual
Patois/creole
Native or Bilingual
Spanish
Professional Working
Timeline
Nursing Aide
Westchester Medical Center
08.2023 - Current
US Army Soldier
United States Army National Guard
12.2022 - Current
Sales Associate
Marketplace
08.2022 - 01.2023
Food Service Worker
Golden Kristen Caribbean
06.2020 - 07.2022
Babysitting
Private Employer
06.2017 - 06.2020
Bachelors Of Arts - Biology
CUNY Lehman
Bachelor Or Arts - Biology
CUNY York College
High School Diploma -
Equality Charter High School