Aaliyah Cowan
Summary
Results-driven professional with a strong background in customer service and team leadership. Proven ability to manage operations effectively while fostering collaboration and communication among staff. Committed to creating engaging environments that enhance participation and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Athletic Director
Chicago Waldorf School
Chicago
08.2022 - Current
- Coordinated schedules for games, practices, and events across multiple teams.
- Developed athletic programs to enhance student engagement and participation.
- Managed budgets for athletic programs.
- Recruited, trained, and supervised coaches and volunteers.
Cafe Associate
Hotel Chocolat
Oak Brook
06.2025 - 12.2025
- Delivered exceptional customer service in a fast-paced café environment.
- Prepared a variety of hot and cold beverages, as well as pastries.
- Maintained cleanliness and organization of the café space throughout shifts.
- Stocked shelves and displays to enhance product visibility and accessibility.
- Operated cash register to process payments from customers.
Server/Expo Runner
Star Cinema Grill
Bolingbrook
06.2025 - 09.2025
- Took and processed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery to guests.
- Performed opening and closing duties.
- Delivered food and drinks promptly to guests in the theater.
Concessions Manager
Iowa Lakes Community College
Estherville
08.2020 - 05.2021
- Managed daily operations of concessions at Iowa Lakes Community College athletic events.
- Supervised a team of concession staff to ensure efficient operations.
- Developed schedules to ensure adequate staffing for peak event times.
- Oversaw concession stand by cooking food, stocking candy/snacks, cleaning equipment.
Education
Bachelor of Arts -
Florida Atlantic University
Boca Raton, FL08-2019
Associate of Arts -
State Fair Community College
Sedalia, MO05-2017
Skills
- Customer service
- Time management
- Organizational skills
- Sports management
- Effective communication
- Problem solving
- Attention to detail
Certification
- BASSET
- Food Handlers Certification
- CPR & First Aid
Timeline
Cafe Associate
Hotel Chocolat
06.2025 - 12.2025
Server/Expo Runner
Star Cinema Grill
06.2025 - 09.2025
Athletic Director
Chicago Waldorf School
08.2022 - Current
Concessions Manager
Iowa Lakes Community College
08.2020 - 05.2021
Bachelor of Arts -
Florida Atlantic University
Associate of Arts -
State Fair Community College