Aaliyah Crawford
Columbus,Mississippi
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
Work History
Instructor
East Mississippi Community College
05.2024 - Current
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Created lessons and online testing materials to facilitate remote learning.
- Increased student participation via engaging lectures and assignments.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Online Grocery-Clerk
KROGER
08.2022 - Current
- Personal Shopper achieves a high volume of sales productivity by building relationships with top clients of Kroger stores meeting all of their lifestyle needs
- Creates repeat business from core clients
- Continually building on individual customer base, maximizing total store cross-selling opportunity
- Communicated with customers and staff politely and professionally to uphold store standards.
Patient Coordinator
Baptist Medical Group
12.2023 - 05.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
Head Bank Teller
BANKFIRST FINANCIAL SERVICES
11.2022 - 05.2023
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Provided customers with high level of service, privacy and confidentiality, and friendly, welcoming attitude
- Perform all teller functions as well as solving problems and helping with complex work-related matters
- Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule
- Supervise and coordinate activities of Tellers to ensure departmental efficiency and accuracy
- Maintains a cash vault; balances and audits the cash vault according to policy and schedule.
Customer Service Supervisor-Clerk
UNITED STATES POSTAL SERVICE
12.2020 - 08.2022
- Performs and/or oversees a variety of associated administrative, staff, and planning activities for the Station Manager and also Postmaster
- Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule
- Handle cash transactions for customers, including cash and purchasing Money Orders, and opening and closing of accounts for PO Boxes
- Maintains a cash vault; balances and audits the cash vault according to policy and schedule
- Maintain knowledge and skills, such as specialized recordkeeping and database management, and/or specified information-gathering projects and tasks
- Coordinate and facilitate meetings, program functions, and/or special events, as appropriate
- Trained and oversee lower graded staff
- Excellent problem-solving ability that helps resolve customer issues satisfactorily
- Strong leadership skills that help customer service representatives on the team work toward specific goals and to a high standard of quality
- Educate customers about organization’s products or services
- Ensure that all safety guidelines are followed strictly at all times and maintain a clean and orderly environment.
Laboratory Technician
HUNTSVILLE HOSPITAL
08.2020 - 12.2021
- Receive, label and analyze samples (blood, toxic, tissue etc.)
- Design and execute laboratory testing according standard procedures, make observations and interpret findings
- Conduct experiments under defined conditions to verify/reject various types of hypotheses using refined scientific methods
- Organize and store all chemicals substances, fluids and compressed gases according to safety instructions
- Record all data and results in specified forms (paper and electronic) with accuracy and responsibility
- Maintain equipment and assist in ordering laboratory supplies
- Ensure that all safety guidelines are followed strictly at all times and maintain a clean and orderly environment.
Retail Human Resource Agent
CROSSMARK
07.2018 - 08.2020
- Coordinated on-site interviews for 70+ candidates by assessing the availability of the hiring team and the candidates
- Answered employee inquiries surrounding coverage and benefits of health plans, eliminating 3 hours of extra work in the HR department each week
- Collected and organized employee information changes for over 25 employees to ensure data integrity
- Created and updated job ads on Indeed, LinkedIn, and Glassdoor to source 20+ new candidates
- Worked with human resources manager to create documentation and training materials for staff onboarding.
Sales Lead
AEROPOSTALE
04.2018 - 03.2019
- Collaborated with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Ordered product inventory requiring daily shipment, load and unload trucks in a timely fashion to ensure the product availability
- Maintained visually appealing and effective displays for entire store.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
Representative
ALORICA
01.2017 - 04.2018
- Corresponded with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods
- Maintained records of contacts, accounts, and orders
- Provided technical assistance and support by remote troubleshooting or conducted computer diagnostics to investigate and resolve software and hardware problems for customers.
Secretary V- Office of Continuing Medical Education
UNIVERSITY OF SOUTH ALABAMA
08.2014 - 01.2017
- Performed clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes
- Worked with technical material, preparing statistical reports, planning and typing statistical tables
- Combining and rearranging material from different sources
- Maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
Education
MBA - Business Administration And Management
FAULKNER UNIVERSITY
Montgomery, AL05.2025
High School Diploma -
COLUMBUS HIGH SCHOOL
05.2013
Skills
- Electronic and Paper Filing
- Records Administration
- Accounting Policy Development
- Financial Reporting
- Year-End Closing
- Strong Communication Skills
- Public Speaking
- Continuous professional development
- Conflict Resolution
- Schedule Management
Timeline
Instructor
East Mississippi Community College
05.2024 - Current
Patient Coordinator
Baptist Medical Group
12.2023 - 05.2024
Head Bank Teller
BANKFIRST FINANCIAL SERVICES
11.2022 - 05.2023
Online Grocery-Clerk
KROGER
08.2022 - Current
Customer Service Supervisor-Clerk
UNITED STATES POSTAL SERVICE
12.2020 - 08.2022
Laboratory Technician
HUNTSVILLE HOSPITAL
08.2020 - 12.2021
Retail Human Resource Agent
CROSSMARK
07.2018 - 08.2020
Sales Lead
AEROPOSTALE
04.2018 - 03.2019
Representative
ALORICA
01.2017 - 04.2018
Secretary V- Office of Continuing Medical Education
UNIVERSITY OF SOUTH ALABAMA
08.2014 - 01.2017
MBA - Business Administration And Management
FAULKNER UNIVERSITY
High School Diploma -
COLUMBUS HIGH SCHOOL