Aaliyah Davis
Hartford
Summary
Adaptable professional with proven ability to learn quickly and adjust to new environments. Expertise in acquiring knowledge efficiently and applying it to achieve results. Committed to continuous learning and effectively managing change.
Overview
9
9
years of professional experience
Work History
Assistant Manager
J Crew Factory
Hartford
05.2022 - 03.2025
- Presented store update suggestions and layouts to management and stakeholders
- Organized store merchandise racks by size, style and color
- Created visual marketing and styled window displays
- Monitored and replenished display inventory and restructured according to available stock
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Maintained excellent attendance record, consistently arriving to work on time
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Promoted seasonal products and trends to move stock and prepare for incoming inventory
- Created interior displays to promote products in alignment with corporate sales objectives
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Assisted in visual merchandising to enhance product presentation.
- Implemented loss prevention strategies to reduce shrinkage risks.
- Resolved customer complaints and ensured satisfaction throughout the store experience.
- Maintained up-to-date knowledge of company products and services.
Sales Expert
Asurion
05.2022 - 10.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Created and implemented sales strategies to successfully meet company targets
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Attended advanced training sessions and conferences to increase product knowledge and productivity
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
Picker Packer
Amazon
08.2021 - 04.2022
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Quickly and properly wrapped and boxed items, maintaining uniformity to meet fulfillment targets
- Efficiently prepared product packages based on shipment needs, packing necessities and customer requests
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
Backroom Associate
Walmart
03.2019 - 08.2021
- Unpacked and stored deliveries quickly to maintain an efficient work environment
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Met targets consistently by working hard and with strong attention to detail
- Taught new employees important procedures such as how to unload the truck and where to place the freight/goods
- Satisfied customers every day with fast, friendly, and knowledgeable support for their needs
- Inspected items to identify problems and worked with supervisors or vendors to correct issues
- Unload the truck efficiently with fellow associate to meet targeted completion time
- Unloaded incoming trucks and stocked merchandise in correct storage areas
- Identified safety hazards and notified management to determine proper resolution of issues
- Kept stockroom clean and neat for maximum productivity
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
- Used store scanner to accurately label and mark over packages daily, diligently examining labels and packages for defects or inaccurate labels
- Communicated effectively with members of public in often crowded and noisy environments
- Bent, lifted, opened, and moved store products weighing up to forty pounds
- Performed weekly inventory counts to verify stock levels
- Kept up-to-date on store, shelf and order availability of products
- Maintained orderly stockroom for ease of retrieval
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies
- Moved merchandise using forklifts, pallet jacks and hand trucks
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Pre-assembled containers to be easily selected by packing associates
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Marked stock with identification tags and labels to outline information such as storage locations
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
- Labeled products, rotated stock and fronted merchandise for appealing display
Dry Cleaner
New Process Cleaners
09.2017 - 06.2020
- Neatly hung or folded items and bagged for customers
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning
- Printed customer bills and processed payments using cash register
- Attached tags to identify customer items
- Retrieved and delivered laundry from customer locations
- Greeted customers, collected items and recorded contact information
- Notified building managers about needed repairs
- Checked inventory for required supplies and made lists for needed cleaning products
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized
- Thoroughly cleaned to maintain organized and welcoming environment
- Maintained inventory of cleaning supplies and documented items requiring reorder
- Wiped down various surfaces, including Computers and clothes labeling area, using approved cleaning products to prevent growth of bacteria and viruses
- Swept and mopped floors with proper signage to prevent customer injury
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures
- Supported special national events by setting up, arranging and removing decorations, furniture and supplies
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Maintained and updated files and records to support efficient Dry-cleaning operations
- Managed communications between team members, customers and vendors to keep operations efficient and successful
- Satisfied customers every day with fast, friendly, and knowledgeable support for their cleaning needs
- Received and routed incoming mail, packages, and deliveries
- Satisfied customers by delivering speedy and expert service for all Dry cleaning and tailoring needs
- Prepared reports highlighting important information such as deliveries and Daily targets that are met
- Met targets consistently by working hard and with strong attention to detail
- Helped resolve problems such as dry cleaning errors and customer theft by carefully collecting information and developing knowledgeable solutions
- Consulted with customers to understand desires and suggest best products to meet needs
- Guided visitors to staff members and business locations with warm, personable approach
- Worked with managers to address problems such as store maintenance, customer dissatisfaction, delivery errors, payment issues and customer
- Gained expert knowledge of Dry-cleaning operations, market conditions, and trends
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Took payment from instore pick up and delivery customers
- Collected Laundry from delivery coworker and also customers
- Process laundry and separated them by placing them in the designated bins
Backroom Associate
Forever 21
07.2016 - 06.2017
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Recommended merchandise to customers based on needs and preferences
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Gained expert knowledge of Retail operations, market conditions, and trends
- Consulted with customers to understand desires and suggest best products to meet needs
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Kept inventory levels optimized and supplies organized for forecasted demands
- Protected business from unnecessary liability by carefully following security and safety standards
- Met targets consistently by working hard and with strong attention to detail
- Guided visitors to staff members and business locations with warm, personable approach
- Worked with managers to address problems such as employee and customers dissatisfaction
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Taught new employees important procedures such as un-boxing products and placing products on designated racks
- Collecting deliveries from the delivery person
- Processing delivery items or items from the inventory
- Placing processed items on clothing racks or designated areas in the backroom to be later placed on the sales floor
- Determined team targets and implemented plans to achieve goals at individual and group level
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Took charge of the fitting room in order to provide fast and friendly service for customers and to swiftly direct the customer flow in the store
Education
Associate of Science - Computer Networking
Capital Community College
Hartford, CT12-2025
High School Diploma -
Guilford College
Greensboro, NC01.2016
Skills
- Adaptive team player
- Inventory control
- Multitasking
- Customer relations
- Team building
- Communications
- Customer service
- Expense reporting
- Team leadership
- Sales strategies
- Customer service and satisfaction
- Time management abilities
- Communication Skills
- Service upsells
- TCP/IP Networking
- Time management
- Scheduling and planning
- Reporting and documenting
- Coaching and mentoring
- Network troubleshooting
- Microsoft Office
- Software installation
- System administration
- Windows 10
- Inventory management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
Attention to detail, Verbal communication, Adaptive team player, Inventory control, Multitasking, Problem-solving, Policy enforcement, Perseverance, Stockroom, Stockroom procedures arrangements, Documentation, Dependable and reliable, Customer relations, Team building, Communications, Customer service, Expense reporting
Affiliations
WWOoF HANA TROPICALS,MAUI, HAWAII
Timeline
Assistant Manager
J Crew Factory
05.2022 - 03.2025
Sales Expert
Asurion
05.2022 - 10.2022
Picker Packer
Amazon
08.2021 - 04.2022
Backroom Associate
Walmart
03.2019 - 08.2021
Dry Cleaner
New Process Cleaners
09.2017 - 06.2020
Backroom Associate
Forever 21
07.2016 - 06.2017
Associate of Science - Computer Networking
Capital Community College
High School Diploma -
Guilford College