Aaliyah Everage
Houston
Summary
Adept at navigating complex HR landscapes, I significantly optimized recruiting processes at Santa Maria Hostel, enhancing efficiency by integrating advanced software solutions. My expertise in recordkeeping and maintaining confidentiality, coupled with exceptional communication skills, fosters a compliant and supportive workplace environment. Achievements include streamlining benefits coordination and mastering Microsoft Office and DocuSign to support organizational needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
LMS
06.2024 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Leasing Agent
Greystar Management
02.2022 - 05.2024
- Conducted comprehensive checks for potential tenants, including backgrounds, references and credits.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
- Verified tenant incomes and other information before accepting lease applications.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
Leasing Specialist
Bristol Apartments
05.2020 - 02.2022
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over Number leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Set appointment times for individuals to tour facilities and see available units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Kept meticulous records of correspondence between management and tenants.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Showed apartments to potential tenants and answered questions regarding community.
- Experienced with new construction, luxury apartment buildings, condominiums, and 55+ communities and units.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Verified tenant incomes and other information before accepting lease applications.
Human Resources Specialist
Santa Maria Hostel
09.2018 - 04.2020
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Processed employee claims involving performance issues and harassment.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
Education
Bachelor Of Business Administration And Management - Human Resources Development
University of Houston
Houston, TX05.2018
Skills
- Recordkeeping
- Maintains confidentiality
- Employee relations
- Microsoft office and docusign
- New employee orientations
- Background checks
- Benefits and payroll coordination
- Exceptional communicator
- Human resources management
- Compliance
- Orientation preparation
- People-oriented
- Hiring and onboarding
- Problem-solving
Certification
CLP
- Specialist in Housing Credit Management® (SHCM®)- National Affordable Housing Management Association.
- Residential Management Professional (RMP) - National Association of Residential Property Managers.
- Certified Occupancy Specialist (COS)- National Center for Housing Management.
- Certified Leasing Professional (CLP) – Manufactured Housing Educational Institute.
Timeline
Human Resources Coordinator
LMS
06.2024 - Current
Leasing Agent
Greystar Management
02.2022 - 05.2024
Leasing Specialist
Bristol Apartments
05.2020 - 02.2022
Human Resources Specialist
Santa Maria Hostel
09.2018 - 04.2020
Bachelor Of Business Administration And Management - Human Resources Development
University of Houston
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