Aaliyah Featherstone
Ooltewah,TN
Summary
Achieved consistent sales growth and enhanced customer loyalty at Electric Power Board by leveraging exceptional customer service and problem-solving skills. Exceeded sales goals by 10% at HomeServe USA, demonstrating proficiency in data entry and critical thinking. Expert in customer relations and complaint handling, contributing to significant improvements in customer satisfaction and repeat business. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Electric Power Board
07.2024 - 11.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Sales Associate
Dillards Department Store
02.2024 - 05.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Inbound Sales Representative
HomeServe USA - Contact Center
12.2022 - 07.2023
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Exceeded productivity targets and sales goals by 10%.
- Participated in cross-functional teams to share best practices and enhance overall company performance in the market.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Responded to customers within required turnaround times.
- Coordinated with other departments such as marketing or product development when necessary – sharing valuable customer feedback and contributing to the continuous improvement of our offerings.
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
Education
Mass Communications
Middle Tennessee State University
Murfreesboro, TN05.2015
High School Diploma -
Ooltewah High School
Ooltewah, TN05.2013
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Problem Resolution
- Call center experience
- Critical Thinking
- Complaint Handling
Certification
- ACE - Adobe Certified Expert, Photoshop
- First Aid/CPR Certified
Timeline
Customer Service Representative
Electric Power Board
07.2024 - 11.2024
Sales Associate
Dillards Department Store
02.2024 - 05.2024
Inbound Sales Representative
HomeServe USA - Contact Center
12.2022 - 07.2023
Mass Communications
Middle Tennessee State University
High School Diploma -
Ooltewah High School
- ACE - Adobe Certified Expert, Photoshop
- First Aid/CPR Certified
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