Aaliyah Fisher-Lawrence

• Answered crisis calls, providing immediate resources to clients over the phone.
• Assisted with daily shelter operations, including managing donations, supplies, cleaning, and organization.

Participated in daily services with advocates at emergency shelter.

• Shadowed staff to gain comprehensive client service skills.
• Managed crisis line calls, offering support and conflict resolution.
• Handled client intakes, departures, and communications regarding services.
• Maintained cleanliness of communal spaces and organized donation areas.
• Facilitated daily client communication to ensure effective service delivery.
• Cleaned and prepared client rooms for new arrivals.