Aaliyah Francis
Fresno
Summary
Proven track record in enhancing patient satisfaction and confidentiality at MD Anderson, showcasing expertise in transportation safety and exceptional customer service. Leveraged professionalism and medical terminology knowledge to improve operational efficiency and patient care. Achieved significant advancements in patient services coordination and education, demonstrating a commitment to excellence and ethical standards. Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills. Empathetic candidate experienced in safely transporting patients to and from locations. Patient-oriented and helpful professional adept at handling stressful situations. Works in full compliance with industry safety and sanitation regulations. Caring and helpful Patient Service Coordinator with compassionate approach to providing patient transportation needs. Highly dependable candidate meets deadlines and is highly organized. Energetic medical professional ready to provide compassionate and respectful care to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level PSC position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Patient Services Coordinator
MD Anderson
12.2023 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Facilitated the onboarding process for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within the clinic environment.
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
- Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
- Contacted insurance company to verify patient coverage before visit.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
Patient Escort
MD Anderson
03.2019 - 12.2023
- Expedited discharge processes for patients by promptly responding to requests for transportation services upon clearance.
- Improved patient satisfaction scores by consistently providing friendly and empathetic assistance during transports.
- Participated in ongoing education programs to stay up-to-date on best practices related to transporting patients safely.
- Maintained clean and organized transport areas, contributing to a safe and welcoming environment for patients.
- Contributed to quality assurance efforts by participating in departmental meetings, providing input to improve patient transport services.
- Enhanced patient comfort by providing courteous and efficient transportation services throughout the hospital.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
Teacher
Kids R Kids
09.2015 - 03.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Graded and evaluated student assignments, papers, and course work.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
High School Diploma -
Thurgood Marshall High School
1220 Buffalo Run, Missouri City, TX 7748906.2015
Skills
Patient confidentiality
Professionalism and Ethics
Transportation safety
Medical terminology knowledge
Customer Service
Patient Communication
Timeline
Patient Services Coordinator
MD Anderson
12.2023 - Current
Patient Escort
MD Anderson
03.2019 - 12.2023
Teacher
Kids R Kids
09.2015 - 03.2019
High School Diploma -
Thurgood Marshall High School
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