Aaliyah French-Fitchett
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Kitchen Manager
The Rusty Nail
12.2023 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
Client Account Representative
PowerPay LLC
03.2021 - 02.2024
- Take inbound and make outbound calls to assist both borrowers and service providers with their application/loans.
- Maintained thorough documentation of all client interactions while adhering to strict privacy guidelines and regulations.
- Established strong rapport with clients, leading to increased trust and long-term business relationships.
- Conducted regular account reviews to proactively address potential concerns and ensure ongoing customer satisfaction.
- Served as primary point of contact between clients and internal teams, ensuring seamless communication throughout project lifecycles.
- Developed customized solutions for unique client challenges, demonstrating adaptability and problem-solving skills.
Security Officer
Eastern Security
08.2021 - 08.2021
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Grinder Operator
Tyson Foods
10.2020 - 03.2021
- Upheld high standards of cleanliness around machinery, contributing to a safer working environment for all team members.
- Boosted operational safety by conducting thorough pre-shift checks on equipment to ensure proper functionality.
- Optimized material removal rates through the selection of appropriate abrasive materials and grinding techniques based on workpiece specifications.
- Safeguarded machinery longevity through timely inspections, lubrication, and replacement of worn parts as needed.
Guest Specialist
Booking Holding
02.2016 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Stow Associate
Amazon
04.2019 - 10.2019
- Ensured timely order fulfillment with effective stowage of items in designated storage locations.
- Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Used hand trucks and pallet jacks to safely move items to designated areas.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Concierge
Teleperformance
08.2016 - 02.2017
- Team Member: Work closely with both borrower and service providers to ensure that the documents, project, and funding goes smoothly., Assisted customers with their AT&T cell phone accounts
- Customer Service Agent
- Upsold additional AT&T services like direct TV
Education
No Degree - Hospitality
Ferris State University
Forest Hills Northern High
Grand Rapids, MIBachelor of Science - Network Engineer And Security
Western Governors University
Salt Lake City, UT03.2025
Skills
- Staff Supervision
- Recipes and menu planning
- Product Rotation
- Food and Beverage Management
- Employee Scheduling
- Staff Coaching
- ServSafe Certification
- New Employee Recruitment
- Purchasing
- Recipe creation
- Verbal and written communication
- Recruitment and hiring
- Food Preparation
- Staff Training and Development
- Kitchen Management
- Inventory Control
- Waste Reduction
- Safe Food Handling
- Kitchen equipment operation and maintenance
- Cleaning and sanitation
- Ordering Supplies
- Staff Management
- Vendor Relations
- BOH Operations
- Security Guard License
- Detail Oriented
- Conflict de-escalation
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Payment Processing
- Live chat support
- Customer Education
- Assertiveness
- Recordkeeping strengths
- Spreadsheets
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Order Picking
- Clear Communication
- Attention to Detail
- Material Handling
- Warehouse Operations
- Pallet Jack Handling
- Punctual and Dependable
Timeline
Kitchen Manager
The Rusty Nail
12.2023 - Current
Security Officer
Eastern Security
08.2021 - 08.2021
Client Account Representative
PowerPay LLC
03.2021 - 02.2024
Grinder Operator
Tyson Foods
10.2020 - 03.2021
Stow Associate
Amazon
04.2019 - 10.2019
Concierge
Teleperformance
08.2016 - 02.2017
Guest Specialist
Booking Holding
02.2016 - 09.2020
No Degree - Hospitality
Ferris State University
Forest Hills Northern High
Bachelor of Science - Network Engineer And Security
Western Governors University
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