Aaliyah Gayles
Houston,TX
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Rose-Villacorte Architecture
07.2023 - Current
- Manage office operations and procedures, including filing systems, mail flow, and data entry
- Assist with preparing presentations by researching, formatting, printing documents, and maintaining presentation materials
- Use Microsoft Office Suite to create and revise documents and presentations
- Create and maintain spreadsheets for tracking financial records and expenses
- Type and distribute meeting notes and routine correspondence
- Answer incoming calls in a timely manner and direct them appropriately
- Build and maintain relationships with vendors and other external contacts
- Maintain calendars and schedules to set appointments for management team
- Organize meetings by scheduling rooms, arranging catering services, preparing agendas, taking minutes of meetings, and distributing notes to appropriate personnel
- Meet deadlines while maintaining high-quality deliverables
- Ensure that all required permits are obtained
- Collaborate with clients and contractors to discuss project updates, resolve issues and/or answer questions regarding services rendered by company
- Maintain inventory levels by restocking supplies when necessary.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Customer Call Center Representative
Power Finance Texas
01.2023 - 06.2023
- Evaluating creditworthiness by processing loan applications and documentation within specified limits
- Identified potential customer problems and recommended solutions based on company policies
- Assisted customers with product selection, pricing, and payment methods
- Utilized various computer systems to access client information and enter data required
- Maintained accurate records of conversations with customers for future reference
- Learned company policies, rules and performance requirements to achieve successful calling metrics.
Assistant Store Manager
Verizon
05.2022 - 01.2023
- Developing and monitoring action plans for the accomplishment of daily/month sales goals
- Coordinated with manager to set specific and actionable goals based on established KPIs
- Updated records related to sales, customer feedback, and inventory
- Directed employee tasks and time management, improving customer experiences
- Resolved customer complaints efficiently while maintaining excellent customer service
- Supervised cash handling processed to ensure accuracy of transactions
- Maintained organized store environment for customer and employee health and safety.
Sales Representative
Verizon
01.2022 - 05.2022
- Troubleshoot with customers over the phone, as well as in-store
- Communicated product features, advantages, and benefits to customers
- Worked with management teams to develop monthly sales plan, goals, and targets
- Adapted to and remained flexible in changing, fast-paced work environment
- Negotiated contracts and prices with clients to exceed sales goals
- Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
Supervisor
Kroger
08.2021 - 01.2022
- Developed and maintained customer base by creating a welcomed atmosphere
- Improved operations through effectively supervising daily staff assignments
- Completed all necessary paperwork for at-night closing
- Managed multiple responsibilities at once by focusing on one task while keeping track of others
- Organized workflow tasks to prevent downtime and production gaps
- Initiated creative solutions to resolve customer complaints and issues.
Customer Service Associate
Kroger
08.2021 - 01.2022
- Processed return transactions according to company policy
- Processed money order transactions, totaling up to $10,000
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Employed active listening techniques to understand customers’ needs and provide appropriate solutions
- Maintained accurate records of customer interactions, transactions, comments, and complaints
- Computed sale prices and totaled purchases with POS system or cash register.
Service Manager
Chipotle
03.2020 - 06.2021
- Ensured safety of all crew and guest by ensuring food safety procedures were being followed and having guest dining area cleaned & safe during all business times
- Collaborated with other managers to achieve service delivery goals
- Supervised daily office operations and addressed any workplace inconsistencies or issues
- Monitored inventory levels and ensured adequate stock was available for customers’ needs
- Participated in regular meetings with senior management teams to discuss progress and challenges faced by the organization
- Trained, coached, mentored, and evaluated personnel to maximize their potential.
Cashier
Kroger
05.2019 - 03.2020
- Collected payments by accepting cash, check, or charge payments from customers
- Registered sales on cash register by scanning items, itemizing, and totaling customers’ purchases
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Assisted customers with locating items throughout the store when needed
- Kept up to date on new products, services, promotions, and pricing structures
- Resolved and de-escalated issues to address customer concerns.
Education
Bachelor of Arts (B.A.) in Business Administration -
Sam Houston State University
Huntsville, TX12.2021
Skills
- Problem-solving
- Leadership experience
- Microsoft suite
- Time management
- Computer proficiency
- Customer service
- Call center operations
- Schedule management
- File organization
- Inventory Management
- Spreadsheet development
Certification
Teaching certification, Texas Teachers of Tomorrow, In Progress
Awards
Sam Houston state university Honors society, 05/2019
Timeline
Office Administrative Assistant
Rose-Villacorte Architecture
07.2023 - Current
Customer Call Center Representative
Power Finance Texas
01.2023 - 06.2023
Assistant Store Manager
Verizon
05.2022 - 01.2023
Sales Representative
Verizon
01.2022 - 05.2022
Supervisor
Kroger
08.2021 - 01.2022
Customer Service Associate
Kroger
08.2021 - 01.2022
Service Manager
Chipotle
03.2020 - 06.2021
Cashier
Kroger
05.2019 - 03.2020
Bachelor of Arts (B.A.) in Business Administration -
Sam Houston State University