Aaliyah Goldston
Greensboro,NC
Summary
Compassionate program operations professional committed to enhancing participant success through effective support and strategic optimization. Demonstrates strong organizational skills and meticulous attention to detail, ensuring efficient program execution. Proven ability in customer service, multitasking, and time management fosters a positive experience for all clients. Career goal focused on further developing strategies that elevate program effectiveness and participant satisfaction.
Overview
4
4
years of professional experience
Work History
Section 8 Specialist
Greensboro Housing Authority
Greensboro, NC
08.2022 - Current
- Provided information to clients regarding program regulations, policies, and procedures.
- Ensured that all paperwork was completed accurately prior to submitting it to HUD.
- Conducted training sessions for staff members on proper procedures for administering the Section 8 program.
- Attended meetings with local government agencies regarding changes in regulations affecting the Section 8 program.
- Resolved problems concerning tenant selection criteria, unit inspections, rent determinations.
- Prepared reports detailing program activity, budgeting, rent calculations.
- Advised landlords on legal obligations under the Section 8 program rules and regulations.
- Assisted in the processing of Section 8 applications and determining eligibility.
- Processed voucher payments in a timely manner according to HUD guidelines.
- Maintained client files with up-to-date records for all Section 8 participants.
- Responded promptly to inquiries from landlords, tenants, or other stakeholders about their rights and responsibilities under the program rules.
- Monitored rental units for lease violations and other non-compliance issues.
- Investigated tenant complaints related to housing quality or landlord and tenant disputes.
- Reviewed annual recertifications for accuracy and compliance with HUD requirements.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Maintained positive working relationship with fellow staff and management.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Informed applicants of other agencies providing useful or related assistance.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Assistant Property Manager
BG Multifamily Staffing
Greensboro, NC
05.2022 - 08.2022
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Assisted property manager in leasing and marketing activities.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Organized community events to foster positive relationships among residents.
- Prepared monthly financial reports for review by the property manager.
- Participated in community events promoting the rental properties available at the location.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Collected first month's rent along with security deposit prior to move-in date.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Housing Intake Specialist
BG Multifamily Staffing
Greensboro, NC
05.2022 - 08.2022
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Scheduled appointments for clients as needed for outside services such as counseling or medical care.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
Assistant Store Manager
Dollar Tree
Greensboro, NC
08.2020 - 07.2021
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Coordinated with vendors to secure product availability at competitive prices.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Trained new employees on store policies, procedures and customer service standards.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Education
High School Diploma -
Grimsley High School
Greensboro, NC08-2020
Skills
- Problem solving
- Organization
- Verbal and written communication
- Customer relations
- Compile the data
- Active listening
- Time management
- Empathy
- Dependable
- Communication patience
- Microsoft and Yardi
- Data entry
- Maintain records
- Public speaking
- Motivation
- Analytical thinking
- Prepare reports
- Support residents
- Leadership
- Fast learner
- Reliable
- Multi-tasking
- Clerical Support
Accomplishments
- Leadership Program
References
References available upon request.
Timeline
Section 8 Specialist
Greensboro Housing Authority
08.2022 - Current
Assistant Property Manager
BG Multifamily Staffing
05.2022 - 08.2022
Housing Intake Specialist
BG Multifamily Staffing
05.2022 - 08.2022
Assistant Store Manager
Dollar Tree
08.2020 - 07.2021
High School Diploma -
Grimsley High School
Similar Profiles
DVonte DelitzDVonte Delitz
Landlord Cordinator at Greensboro Housing AuhthorityLandlord Cordinator at Greensboro Housing Auhthority
Robin OglesbyRobin Oglesby
General Manager at Ruff Housing GreensboroGeneral Manager at Ruff Housing Greensboro
Tamika StewartTamika Stewart
Safety Training Supervisor at Greensboro Transit AuthoritySafety Training Supervisor at Greensboro Transit Authority