Aaliyah Gomez
Miami Springs
Summary
Versatile and efficient hospitality professional with extensive experience in front-of-house and back-of-house roles. Strong background in food preparation and customer service, complemented by exceptional multitasking abilities. Proven track record of maintaining organized and clean environments while fostering effective communication and creativity. Committed to delivering outstanding guest experiences through a blend of operational excellence and innovative problem-solving.
Overview
4
4
years of professional experience
Work History
Front Desk/Reservations Coordinator
Clarion Inn and Suites
02.2025 - Current
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled reservations and answered questions from interested patrons.
- Resolved various issues and discrepancies for customers.
- Maintained awareness of types of rooms available in different resort locations.
Delivery/Takeout/Back of House
Union Station Cafe
09.2023 - Current
- Deliver orders to customers safely; bag orders quick, neat and efficiently
- Prepare food before service; perfectly execute paninis, sandwiches, wraps and cold subs.
Guest Services/Prep Cook/Dishwasher
BOLAY Fresh Bold Kitchen
05.2023 - 01.2024
- Communicate with customers face to face
- Serve food with positive attitude
- Close store efficiently and immaculately
Receptionist
Great Expressions Dental Centers
11.2022 - 04.2023
- I answered phone calls, made appointments and communicated with customers face-to-face
Sales Associate
Party City Corporation
05.2022 - 11.2022
- Helped restock the store, did balloon work, worked on register as cashier and store recovery
KFC Team Member
KFC
06.2021 - 02.2022
- Worked at register as cashier, took orders through speaker, and packed the food for our customers
Education
Penn Foster
2023
Skills
- Cashiering
- Cash Handling
- Communication Skills
- Customer Service
- Organizational Skills
- Guest services
- Time management
- Creativity
- Leadership
- Adaptability
- Serving
- Food service
- Food handling
- Food safety
- Restaurant experience
- POS
- Food preparation
- Guest relations
- Payment processing
- Transportation information
- Travel reservations
- Telephone reception
- Travel bookings
- Phone etiquette
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Professional Working
Timeline
Front Desk/Reservations Coordinator
Clarion Inn and Suites
02.2025 - Current
Delivery/Takeout/Back of House
Union Station Cafe
09.2023 - Current
Guest Services/Prep Cook/Dishwasher
BOLAY Fresh Bold Kitchen
05.2023 - 01.2024
Receptionist
Great Expressions Dental Centers
11.2022 - 04.2023
Sales Associate
Party City Corporation
05.2022 - 11.2022
KFC Team Member
KFC
06.2021 - 02.2022
Penn Foster
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