Aaliyah Granados
San Antonio,TX
Summary
Skilled in community management with background as Assistant Community Manager. Experience includes managing tenant relationships, coordinating events, and resolving resident issues. Strengths encompass strong communication skills, customer service orientation, and problem-solving abilities. Previously improved resident satisfaction scores and fostered positive community atmosphere.
Overview
6
6
years of professional experience
Work History
Assistant Community Manager
Avenue5 Management LLC
San Antonio, TX
09.2022 - Current
- Responded promptly to inquiries from members of the public.
- Improved NOI through rent growth and expense management.
- Implemented and evaluated staff, volunteer or training programs.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Assisted with creating and implementing community outreach programs.
- Provided hands-on and proactive leadership to community services staff.
- Analyzed community engagement data to inform future strategies.
- Created and maintained relationships with local businesses, government agencies, and other organizations in the area.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Coordinated events for residents of the community.
- Managed all social media platforms, growing the follower base.
- Collaborated with marketing teams to align community strategies with brand goals.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Acted as consultant to community programs by interpreting regulations and policies.
Learning Ambassador
Amazon Warehouse
San Marcos, TX
03.2019 - 10.2022
- Collaborated with faculty members to identify areas of improvement in the curriculum design.
- Generated reports detailing the results of each training session.
- Assessed effectiveness of training program to identify and resolve deficiencies or issues.
- Developed individualized learning plans based on each employee's needs.
- Created a rewards program to motivate workers to attend trainings regularly.
- Coordinated with management to develop effective strategies for improving team productivity.
- Monitored training costs and prepared budget reports to justify expenditures.
- Scheduled periodic reviews with supervisors to discuss employee progress after completing trainings.
Education
Some College (No Degree) - Business Administration and Management
San Antonio College
San Antonio, TXSkills
- Expertise in Yardi
- Meticulous and detail-oriented
- Records and database administration
- Financial records oversight
- Deposit accounting
- Cross-functional coordination
- Hospitality and accommodation
- Yardi software proficiency
- Property management
- Payment processing
- Event planning
- Document control
- Property tours and inspections
- Community marketing
- Payment management
- Employee recruitment
- Tenant and eviction laws
- Customer support
- MS office suite
Timeline
Assistant Community Manager
Avenue5 Management LLC
09.2022 - Current
Learning Ambassador
Amazon Warehouse
03.2019 - 10.2022
Some College (No Degree) - Business Administration and Management
San Antonio College