Aaliyah Graybeal
Wytheville,VA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
7
7
years of professional experience
Work History
Shift Leader
Travel centers of america
05.2023 - Current
- Keep records of credit/debit transactions with clients
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Handle money consistently throughout the shift
- Use a safe to buy coin and paper change for drawer.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Completed cash and credit card transactions accurately using POS software.
Administrative Assistant
360 Auto Detail
02.2019 - 01.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Housekeeper
Country Inn and Suites
03.2017 - 09.2017
- Stock and sort supplies for rooms
- Vacuum, clean, dust and polish rooms and furniture
- Make beds, change sheets, remove, and replace towels and toiletries
- Deliver and retrieve items on loan to guests, e.g., iron and ironing boards
- Perform rotation cleaning duties
- (e.g., steam clean carpets) as required.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Education
Associate of Applied Science - Administrative Assistance And Secretarial Science
Wytheville Community College
Wytheville, VA12.2023
High School Diploma -
Penn Foster High School
Scranton, PA03.2020
Skills
- Ability to multitask
- Production Scheduling
- Operations Support
- Production Reporting
- Customer Service Management
- Critical thinker
- Problem solver
- Can handle working well in a fast-paced environment
- Extremely detail oriented
- Thorough with tasks
- Goes above and beyond the expectations of an employer
Awards And Acknowledgements
Dean’s List at Wytheville Community College for having beyond satisfactory grades - Spring 2022, Fall 2022, and Spring 2023
Timeline
Shift Leader
Travel centers of america
05.2023 - Current
Administrative Assistant
360 Auto Detail
02.2019 - 01.2020
Housekeeper
Country Inn and Suites
03.2017 - 09.2017
Associate of Applied Science - Administrative Assistance And Secretarial Science
Wytheville Community College
High School Diploma -
Penn Foster High School