Aaliyah Hamilton

• Acted as a liaison with downstream DME vendors to ensure timely and accurate fulfillment of orders
• Coordinated delivery times/dates with vendor and end user
• Assisted with delivery changes/reroutes to another supplier
• Engaged in inventory availability connections with vendor/supplier
• Managed vendor fulfillment selection for all orders and ensures seamless order delivery.
• Developed strong relationships with vendors and suppliers, negotiating better pricing and delivery terms for the company.
• Coordinated with sales and customer service teams to address any order discrepancies or issues promptly, resulting in improved customer satisfaction.
• Reduced turnaround time for orders by identifying bottlenecks in the fulfillment process and implementing solutions accordingly.
• Improved order processing efficiency by streamlining the fulfillment process and implementing time-saving strategies.
• Trained new employees on fulfillment processes and procedures, fostering a knowledgeable workforce prepared to meet company goals.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Assisted in sending out invoices correctly and promptly

• Performed data entry tasks and ensured the system was well-organized

• Actively reviewed paperwork and maintained accurate records

• Supported the backend office by completing any required tasks

• Regularly checked-in to maintain a sense of team unity

• Provided excellent customer service and resolve any inquiries related to customer credit applications

• Ensured accurate customer credit records were maintained

• Monitored customer credit accounts and took appropriate action for delinquent payments.

• Coordinated verification of Medicare, Medicaid, and private insurance coverage information
• Maintained a referral log
• Prepared CMNs/SOPs for sales reps and documents on tracking log
• Using critical thinking skills to troubleshoot all problems and ensure tasks are completed in a timely manner
• Prepared complete and accurate files for the Billing Department
• Provided technical assistance to customers
• Working with drivers to coordinate deliveries to patients
• Managed all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts, and processing paperwork
• Developed and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Verifying HCPCS and ICD-10 codes to ensure proper billing
• Assisted patients with billing questions and explaining EOB's and patient responsibility
• Primary point of contact for all patients and office members
• Redirected the patient to the correct department if I was unable to assist
• Fluently emailed the accounts receivable team regarding denied and pending claims to assist the patient with billing issues.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Assisted Physicians, Patients, and Patient Families
• Entering orders, taking and routing phone calls, organizing charts
• Responsible for messages for the physicians or Dr
• Assistant as well as the nurses
• Maintain surgery schedule, Ordering supplies Assisting Department with admissions and discharges
• Participated in unit-based Quality Assurance Program
• Managed clinical oversight for a 44-bed unit
• Certified that equipment and supplies were properly maintained for quality patient care and safety
• Trained new staff on quality control procedures
• Facilitated timely check-in by greeting visitors and establishing the purpose of their visit
• Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs.
• Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
• Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.