Aaliyah Henderson
Hillside,IL
Summary
Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering 12+ years of related experience. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
9
9
years of professional experience
Work History
Training and Development Coordinator
Feldco Windows, Siding & Doors
06.2021 - Current
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
- Implemented e-learning solutions for improved accessibility and convenience, resulting in increased participation rates.
- Coordinated cross-functional team trainings for better workplace collaboration and communication.
- Increased employee retention by designing engaging and relevant professional development courses.
- Collaborated with management to identify skill gaps, aligning training initiatives with organizational goals.
- Spearheaded leadership development programs, fostering a culture of continuous growth and improvement.
- Delivered interactive workshops and presentations, effectively engaging diverse audiences.
Financial Aid Advisor
Career Education Corporation
01.2020 - 03.2020
- Streamlined financial aid processes by implementing efficient software solutions and reducing paperwork.
- Assisted students in securing funding for their education through comprehensive scholarship research and application guidance.
- Enhanced student satisfaction with the financial aid process by providing personalized counseling and support.
- Reduced loan default rates through proactive borrower outreach and effective debt management counseling.
FMLA Claims Specialist
Sedgwick Claims Management
05.2018 - 10.2018
- Improved efficiency in claims processing by streamlining documentation and communication procedures.
- Reduced claim approval times by implementing a more organized case management system.
- Enhanced accuracy of FMLA eligibility determinations through thorough research and analysis of employee records.
- Ensured compliance with federal and state regulations by staying up-to-date on the latest changes to FMLA laws and guidelines.
Customer Relations Coordinator
Avlon Industries Inc.
08.2016 - 01.2018
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Developed strong relationships with clients through consistent follow-ups and personalized attention.
- Streamlined communication processes for improved efficiency in customer interactions.
- Collaborated with cross-functional teams to ensure seamless customer experiences.
Customer Service Representative
Xerox Business Solutions
05.2015 - 11.2017
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Tonys Fresh Market
10.2014 - 05.2015
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Associate of Arts - Nursing Assistance
Malcolm X College
Chicago, ILHigh School Diploma -
Proviso West Highschool
Hillside, IL05.2012
Skills
- Learning Management Systems
- Conflict Resolution
- Career Development
- Team Building
- Leadership Development
- Problem Solving
- Project Management
- Continuous Improvement
- Adult Learning Theory
- Onboarding Programs
- Organizational Development
- E-Learning Development
- Performance Evaluation
- Employee Coaching
Timeline
Training and Development Coordinator
Feldco Windows, Siding & Doors
06.2021 - Current
Financial Aid Advisor
Career Education Corporation
01.2020 - 03.2020
FMLA Claims Specialist
Sedgwick Claims Management
05.2018 - 10.2018
Customer Relations Coordinator
Avlon Industries Inc.
08.2016 - 01.2018
Customer Service Representative
Xerox Business Solutions
05.2015 - 11.2017
Cashier
Tonys Fresh Market
10.2014 - 05.2015
Associate of Arts - Nursing Assistance
Malcolm X College
High School Diploma -
Proviso West Highschool