Aaliyah Henderson
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Busser
Pueblo-Solis
06.2019 - 11.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Various Positions
Walmart
05.2020 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
- Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
- Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
Patient Transporter
Mercy
01.2023 - 08.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Server
Olive Garden
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
St. Charles West High School
Saint Charles, MO06.2022
Political Science -
Lincoln University
Jefferson City, MO12-2022
Associate Degree - General Studies
St. Louis Community College
St. Louis, MO05.2024
Bachelor's Degree - Political Science, Law and Policy
University of Houston
Houston, TX05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Customer service
- Patient confidentiality
- Patient safety
- Shelf stocking
- Punctuality and Flexibility
- Reliability
- Exceptionally quick learner and resourceful
- Great temperament and positive attitude
Personal Information
Age: 21
Certification
- Texas Food Handler Certification
- Texas Alcohol Beverage Commission
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Olive Garden
09.2024 - Current
Patient Transporter
Mercy
01.2023 - 08.2024
Various Positions
Walmart
05.2020 - 01.2023
Busser
Pueblo-Solis
06.2019 - 11.2019
High School Diploma -
St. Charles West High School
Political Science -
Lincoln University
Associate Degree - General Studies
St. Louis Community College
Bachelor's Degree - Political Science, Law and Policy
University of Houston
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