Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Hinson

Birmingham,AL

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

4
4
years of professional experience

Work History

Guest Service Representative

UAB Medicine
Birmingham, AL
07.2023 - 03.2024
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Tracked inventory levels of supplies needed for front desk operations.
  • Maintained cleanliness of lobby area throughout shift.
  • Provided assistance to guests throughout their stay.
  • Handled customer complaints professionally and efficiently.
  • Maintained cleanliness of lobby area and front desk counter.
  • Monitored security cameras to ensure safety of customers and staff.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Patient Transporter

UAB Medicine
Birmingham, AL
08.2021 - 06.2023
  • Assisted nurses with patient transfers, using proper body mechanics and safety measures.
  • Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
  • Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
  • Provided timely transportation services for outpatients to various medical facilities.
  • Monitored vital signs during transport when required by the facility or physician orders.
  • Collected patient information from nursing staff prior to transport.
  • Followed all safety guidelines while transporting patients in a wheelchair or bed.
  • Recorded accurate times of departure and arrival on log sheets.
  • Maintained cleanliness of transport vehicles and equipment.
  • Greeted and assisted patients in wheelchairs to their appointments.

Cargiver

Longleaf Liberty Park
Birmingham, AL
07.2020 - 02.2021
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Accompanied clients to social events such as movies or plays.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Supported bathing, dressing and personal care needs.

Education

High School Diploma -

Lee High School
Huntsville, AL
03-2020

Skills

  • Customer Service
  • Information Protection
  • Issue Resolution
  • Emergency Response
  • Guest Relations
  • Event Planning
  • First Aid Training
  • Financial Transactions
  • Guest Orientation
  • Detail Oriented
  • Documentation And Reporting
  • Inventory Monitoring
  • Computer Skills
  • Flexible Schedule
  • Goal Setting

Timeline

Guest Service Representative

UAB Medicine
07.2023 - 03.2024

Patient Transporter

UAB Medicine
08.2021 - 06.2023

Cargiver

Longleaf Liberty Park
07.2020 - 02.2021

High School Diploma -

Lee High School
Aaliyah Hinson