Aaliyah Horton
Olympia,WA
Summary
Administrative Assistant with 6+ years of combined experience in operations, digital business management, customer support, and technical workflows. Proven ability to manage complex schedules, coordinate projects, and support senior leadership in fast-paced, remote environments. Former digital business owner who built a profitable online brand generating $100,000 in revenue while managing content, client communication, systems, and daily operations. Recognized for exceptional communication, confidentiality, problem-solving, and organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Family Operations Manager (Stay-at-Home Mom)
Self-employed
01.2021 - Current
- Managed daily operations for a household of four, including scheduling, budgeting, planning, and logistics.
- Coordinated appointments, travel, childcare routines, and deadlines across multiple calendars.
- Developed organizational systems that improved efficiency and reduced time conflicts.
- Strengthened multitasking, communication, and crisis-management skills while supporting twin toddlers.
- Demonstrated adaptability, time management, and problem-solving in a constantly changing environment.
Digital Marketing Business Owner
Self-employed
06.2023 - 11.2025
- Built and operated a digital marketing business generating over $100,000 in revenue over two years.
- Managed end-to-end operations including scheduling, email communication, content calendar creation, client support, and project delivery.
- Created and grew a social media presence across Instagram, TikTok, and YouTube, reaching and engaging thousands of users.
- Coordinated virtual events, launches, and collaborations with multiple partners and brands.
- Prepared reports, analytics summaries, and content performance breakdowns to inform strategy.
- Handled confidential financial and customer information with discretion.
- Implemented systems and automations to streamline workflows and improve efficiency.
- Utilized AI tools (ChatGPT, Gemini) for research, content outlining, and productivity optimization.
- Managed financial accounts and budgeting, ensuring accurate tracking of expenses and revenue.
Medical Billing Clerk
Alaska Regional Hospital
01.2019 - 10.2020
- Resolved billing discrepancies with insurance providers achieving a 95% first-pass claim approval rate .
- Supported patients with billing inquiries by providing clear, empathetic explanations.
- Managed high-volume data entry with 100% accuracy across patient records and billing codes.
- Used electronic health record systems while ensuring full privacy and compliance.
Automated Logistical Specialist
United States Army
01.2017 - 12.2019
- Managed inventory control processes to ensure accuracy and compliance with military logistics standards.
- Coordinated shipment and distribution logistics for equipment and supplies across multiple locations.
- Streamlined supply chain operations, improving efficiency in material handling and delivery timelines.
- Supervised team members in automated logistical tasks, enhancing productivity and operational effectiveness.
- Implemented training programs for new personnel on logistical systems and best practices.
- Supervised personnel in supply, services, materials management and logistical operations.
- Reviewed incoming materials for accuracy against bills of contract, purchase orders, and shipping documentation.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Created and maintained records, which included stock lists, inventory and material counts.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Established operations procedures and complied with military policies.
- Handled over 200 customers daily and supported civilians and contractors to foster relationships with diverse groups.
Customer Service Associate
Victoria's Secret & PINK
06.2016 - 12.2017
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained and mentored new associates on company policies and customer interaction standards.
- Enhanced customer satisfaction through active listening and personalized recommendations.
- Managed inventory levels, ensuring product availability while minimizing overstock situations.
- Streamlined cash handling processes to improve transaction accuracy and reduce discrepancies.
- Collaborated with team members to execute promotional events, driving store engagement and sales.
Education
Associate of Science - Early Childhood Education
University of Alaska Anchorage
Anchorage, AK12.2022
High School Diploma -
Lakes High School
Lakewood, WA06.2014
Skills
- Executive & Administrative Support
- Complex Calendar Management
- Travel Coordination (Domestic International)
- Documentation, Reports & Meeting Prep
- Operations & Project Management
- Customer Support & Issue Resolution
- Cross-Functional Collaboration
- Confidential Communication & Professionalism
- GSuite, Slack, MacOS
- CRM Tools, Social Media Platforms
- Generative AI Familiarity (ChatGPT, Gemini)
Certification
CPR Certified - JAN 2017- PRESENT
Global Combat Support System Army (GCSS-ARMY) | Jan 2017
Timeline
Digital Marketing Business Owner
Self-employed
06.2023 - 11.2025
Family Operations Manager (Stay-at-Home Mom)
Self-employed
01.2021 - Current
Medical Billing Clerk
Alaska Regional Hospital
01.2019 - 10.2020
Automated Logistical Specialist
United States Army
01.2017 - 12.2019
Customer Service Associate
Victoria's Secret & PINK
06.2016 - 12.2017
Associate of Science - Early Childhood Education
University of Alaska Anchorage
High School Diploma -
Lakes High School