Aaliyah Jackson
Summary
I have worked with Albertsons Companies for 3 years, have taken on many roles and positions, and excelled at each and every one. Managed many roles and with a great deal of responsibility. Detail-oriented Pharmacy Clerk with 1.5 years of experience in pharmacy settings. Proven history of providing exceptional customer service to drive client retention. Enthusiastic GM Clerk with 1.5 years of experience willing to take on any task to help the organization's mission succeed. Pleasant, hardworking, and reliable with great interpersonal skills.
Overview
2
2
years of professional experience
Work History
GM Clerk
Albertsons
12.2022 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Consistently lifted materials weighing as much as 70 pounds.
- Processed and packaged stock items for customer purchases.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Greeted customers and directed to requested products.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Pharmacy Clerk
Albertsons
07.2022 - Current
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
- Assisted customers with selecting cost-effective medications in line with health coverage.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Explained medication use and side effects under pharmacist direction.
- Counted and labeled prescriptions with correct item and quantity.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Organized pharmacy area to maintain clean and orderly environment.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Verified patient information to correctly dispense medications.
- Assisted customers in selecting over-the-counter medications and health care products.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Input patient information into computer system for prescription orders.
- Re-stocked shelves with prescribed medications and health care products.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Answered questions regarding medication instructions and usage.
- Generated labels for prescriptions and maintained accurate records.
Cashier
Albertsons
06.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to 70 pounds at once and used forklift to move heavier loads.
Front End Courtesy Clerk
Albertsons
07.2021 - 07.2022
- Restocked and organized merchandise in front lanes.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers with large purchases by carrying items to vehicles.
- Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Returned unwanted items to correct store locations and restocked shelves.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Maintained clean and tidy checkout area to optimize service delivery.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Processed returns and refunds in accordance with store policies.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Responded to customer calls and emails to answer questions about products and services.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Associate of Science - Accounting
Palomar College
San Marcos, CA06.2025
High School Diploma -
Oasis High School
Fallbrook, CA06.2022
Skills
- Great Time Management
- Conflict Resolution
- Organizational Skills
- Excellent Customer Service
- Excellent Attention to Detail
- Proficient in Excel (for Accounting)
- Cash Handling
- Problem-Solving
- Positive Attitude
- Clear Communication
- Highly Dependable
- Fast Learner
Timeline
GM Clerk
Albertsons
12.2022 - Current
Pharmacy Clerk
Albertsons
07.2022 - Current
Cashier
Albertsons
06.2022 - 07.2022
Front End Courtesy Clerk
Albertsons
07.2021 - 07.2022
Associate of Science - Accounting
Palomar College
High School Diploma -
Oasis High School