Aaliyah James
Gainesville,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service BDC Representative
Nissan mall of Georgia
04.2023 - Current
- Answer incoming phone calls and online enquirers
- Schedule appointments and follow up with any no show customers
- Maintaining contact with customers to ensure they are happy with our service
- Logging customer details and comments in our system.
Cashier
Nissan
11.2022 - 04.2023
- Receive cash, checks and credit card payments from customer; records amount received
- Answer customer questions
- Provides refund or credit memorandums to customers for returned merchandise or as directed by manager
- Make change and issue receipts to customers
- Reconciles cash drawer daily
- Answers customer questions about service performed or product purchased or refers them to someone who can.
Kennel Technician
Our House Braselton
06.2022 - 10.2022
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Kept animals clean and free of contaminants to promote optimal health
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets
- Protected animals from care errors by maintaining clear and secure tags
- Cared for sick or injured animals by seeking out veterinary care and notifying owners
- Met with clients to discuss cut and style preferences prior to caring for animals
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered central telephone system and directed calls accordingly
- Responded to inquiries from callers seeking information.
Sales Representative
Gateway Executives
03.2022 - 06.2022
- Answered customers' questions regarding products, prices and availability
- Managed friendly and professional customer interactions
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Emphasized product features based on analysis of customers' needs.
Corporate Trainer
Gateway Executives
03.2022 - 06.2022
- Trained and mentored new personnel hired to fulfill various roles
- Monitored day-to-day activities of pitch practice company and employees, noting areas needing improvement and implementing plans for rectification
- Managed recruitment, training and development for highly effective sales team.
Kennel Technician
Gainesville Veterinary Hospital
06.2021 - 03.2022
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Kept animals clean and free of contaminants to promote optimal health
- Collected animal waste produced on walks and discarded in trash or approved receptacles
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Hostess
O'Charley's Restaurant & Bar
06.2020 - 07.2020
- Took reservations by phone, answered customer questions and informed of accurate wait times
- Answered customer questions about hours, seating and menu information
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Monitored seating area and checked restrooms regularly to keep spotless
- Informed servers of newly seated parties for speedy service.
Education
No Degree in Heath And Wellness -
University of North Carolina At Asheville
Asheville, NC07.2021
High School Diploma -
West Hall High School
Oakwood, GA05.2020
Skills
- Problem Identification
- Greeting and Seating Clients
- Product and Service Knowledge
- Team Player
- Time Management
- Call Answering and Routing
- Treatment Documentation
- Animal Care
- Customer service
- Cash handling
- Typing
- Office management
Certification
Driver's License
Timeline
Service BDC Representative
Nissan mall of Georgia
04.2023 - Current
Cashier
Nissan
11.2022 - 04.2023
Kennel Technician
Our House Braselton
06.2022 - 10.2022
Sales Representative
Gateway Executives
03.2022 - 06.2022
Corporate Trainer
Gateway Executives
03.2022 - 06.2022
Kennel Technician
Gainesville Veterinary Hospital
06.2021 - 03.2022
Hostess
O'Charley's Restaurant & Bar
06.2020 - 07.2020
No Degree in Heath And Wellness -
University of North Carolina At Asheville
High School Diploma -
West Hall High School
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