Hi, I’m
Aaliyah James
San Diego,CA
Summary
Dynamic professional with a proven track record at X-Cel Educations, excelling in appointment scheduling and customer service management. Adept at enhancing team collaboration and community engagement, I leverage strong attention to detail and effective communication skills to optimize workflows and improve patient experiences. Passionate about continuous improvement and dedicated to achieving operational excellence.
Overview
10
years of professional experience
Work History
X-Cel Educations
Intake Coordinator & Social Media Manager
09.2023 - 04.2025
Job overview
- Coordinated intake processes to ensure accurate patient information collection.
- Managed scheduling of appointments, optimizing workflow and reducing wait times.
- Assisted in maintaining electronic records for compliance and accuracy.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Philips Chocolates
Chocolate Packager
05.2022 - 08.2022
Job overview
- Assisted customers in selecting premium chocolates, enhancing overall shopping experience.
- Maintained cleanliness and organization of display areas to attract customer interest.
- Inspected finished products for defects and adherence to quality standards.
- Maintained cleanliness and organization of work area to promote safety compliance.
Macy's
Merchandise Associate
08.2020 - 01.2021
Job overview
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Implemented visual merchandising standards to enhance product presentation and customer engagement.
- Trained new associates on store policies, procedures, and customer service expectations.
- Assisted in the execution of seasonal promotions, ensuring timely setup and effective communication of offers.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Suffolk Bookstore
Temp Worker
08.2020 - 09.2020
Job overview
- Managed inventory organization to streamline restocking processes.
- Assisted customers in locating books and navigating store layout efficiently.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
Boston College Bookstore
Temp Worker
07.2020 - 08.2020
Job overview
- Collaborated with team to achieve operational goals and enhance service delivery.
- Assisted in training new team members on company policies and procedures.
- Streamlined inventory management processes to improve accuracy and efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and orderliness of store displays and merchandise areas.
Boston Public Health Commission
Student Peer Leader
06.2015 - 08.2018
Job overview
- Organized workshops to improve skills in leadership and teamwork among student groups.
- Facilitated peer support sessions to enhance student engagement and academic performance.
- Educated clients on coping mechanisms and relapse prevention techniques through structured workshops.
- Educated clients on addiction''s impact on physical, mental, social, and emotional well-being, promoting greater self-awareness and motivation for change.
Education
X-Cel Educations Boston, MA
GED
Skills
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Team Building
- Customer service management
- Social Media Management
- Data entry
- Attention to Detail
- Community Engagement
- Team work and Collaboration
- Multitasking and organization
- Microsoft office
- Inventory management
Timeline
Intake Coordinator & Social Media Manager
X-Cel Educations
09.2023 - 04.2025
Chocolate Packager
Philips Chocolates
05.2022 - 08.2022
Merchandise Associate
Macy's
08.2020 - 01.2021
Temp Worker
Suffolk Bookstore
08.2020 - 09.2020
Temp Worker
Boston College Bookstore
07.2020 - 08.2020
Student Peer Leader
Boston Public Health Commission
06.2015 - 08.2018
X-Cel Educations
GED
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