Aaliyah Johnson
West Valley City,UT
Summary
Dynamic professional with strong organizational skills and a customer service focus, previously at Salon By Design. Proven ability to enhance client relations and streamline operations, resulting in increased efficiency. Adept at multitasking and building relationships, ensuring exceptional service and satisfaction in fast-paced environments. Committed to achieving goals and fostering teamwork.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Salon By Design
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Associate
Bath & Body Works
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Loan Originator
Teleperformance USA
09.2021 - 06.2024
- Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
- Collaborated with internal teams to ensure seamless coordination during the entire loan origination process.
- Negotiated favorable terms and conditions for clients, ensuring the best possible mortgage options.
- Participated in ongoing training sessions to stay current on industry trends, lending guidelines, and product offerings.
- Worked closely with processors and underwriters to expedite the approval of loans while maintaining high-quality standards.
- Enhanced customer satisfaction through prompt communication and timely resolution of inquiries and concerns.
- Attended networking events to cultivate relationships with real estate professionals, resulting in increased referral business.
Self Checkout Cashier
Home Depot
06.2021 - 08.2021
- Provided exceptional customer service by answering questions and addressing concerns during the self-checkout process in a timely manner.
- Assisted in inventory management by reporting discrepancies or issues observed during the checkout process.
- Ensured availability of adequate supplies such as receipt paper rolls and plastic bags, replenishing them regularly at each station for customer convenience.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing delays for customers.
- Contributed to store cleanliness by routinely sanitizing the self-checkout stations, promoting a healthy environment for customers and staff alike.
- Streamlined checkout process through effectively guiding first-time users on how to use the self-checkout system.
- Increased store safety measures with vigilant attention to unattended items left behind at the self-checkout terminals, addressing potential hazards promptly.
- Enhanced customer satisfaction by efficiently managing self-checkout stations and promptly addressing issues.
ClickList Associate
Smiths Food And Drug
04.2021 - 07.2021
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Collaborated with team members to maintain clean and organized workspaces for improved efficiency.
- Managed challenging situations calmly while finding solutions that satisfied both company policy and customer expectations.
- Maximized sales by suggesting additional items or substitutes based on customer preferences during order confirmation calls.
- Followed sheets to pull out correct items and correct quantities of merchandise.
- Adhered to food safety guidelines when handling perishable items, ensuring optimal freshness upon delivery or pickup.
- Maintained up-to-date knowledge on products and their locations, expediting the picking process and completing orders promptly.
Food Service Worker
Burger King
03.2021 - 04.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
Housekeeper
Jordan Valley Medical Center
10.2020 - 02.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Verified cleanliness and organization of storage areas and carts.
Bouncer
Wairhouse Trampoline Park
11.2018 - 05.2019
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
- Provided first aid assistance when necessary, ensuring guest welfare while on the premises.
- Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
Education
No Degree - Cosmetology
Cameo College of Essential Beauty
Murray, UT09-2024
High School Diploma -
Horizonte Multitraining Center
Salt Lake City, UT05-2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Scheduling appointments
- Customer service
- Teamwork and collaboration
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Team player
- Customer service-focused
- Friendly
- Relationship building and management
Accomplishments
- Responded to over [Number] customer inquiries each day.
- Recognized by customers and [Job Title] for expedient and effective service.
Languages
English
Native or Bilingual
Timeline
Receptionist
Salon By Design
09.2024 - Current
Sales Associate
Bath & Body Works
07.2024 - Current
Loan Originator
Teleperformance USA
09.2021 - 06.2024
Self Checkout Cashier
Home Depot
06.2021 - 08.2021
ClickList Associate
Smiths Food And Drug
04.2021 - 07.2021
Food Service Worker
Burger King
03.2021 - 04.2021
Housekeeper
Jordan Valley Medical Center
10.2020 - 02.2021
Bouncer
Wairhouse Trampoline Park
11.2018 - 05.2019
No Degree - Cosmetology
Cameo College of Essential Beauty
High School Diploma -
Horizonte Multitraining Center
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