Aaliyah Jones
Henderson,NV
Summary
Dynamic professional with a strong background in customer service and cash handling. Proven ability to resolve issues and enhance satisfaction, Committed to delivering exceptional service and maintaining operational excellence in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Banking Specialist
USAA Federal Savings Bank
Las Vegas, NV
05.2025 - Current
- Maintained knowledge of banking products to provide informed recommendations to customers.
- Resolved customer issues effectively, contributing to improved satisfaction and retention rates.
- Trained on banking software systems, enhancing proficiency in daily operational functions.
Pharmacy Advocate
OptumRx
Henderson, NV
10.2024 - 04.2025
- Assisted clients with medication inquiries and benefit information
- Coordinated prescription processing and fulfillment procedures
- Resolved customer concerns through effective communication and support
Store Associate
TJX Companies
Las Vegas, NV
05.2024 - 10.2024
- Maintained organized merchandise displays, ensuring compliance with company standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored inventory levels and restocked shelves promptly to meet customer demand.
Online Grocery Associate
Walmart
Henderson, NV
04.2023 - 04.2024
- Operated warehouse management systems to track inventory levels and manage stock replenishment efficiently.
- Assisted customers with online grocery orders, ensuring accuracy in product selection and delivery instructions.
- Prepared customer orders by picking items accurately and efficiently, enhancing overall service quality.
Education
CCMA - Medical Assistant
Northwest Career College
Las Vegas, NVSonography
College of Southern Nevada
Las Vegas, NV05.2028
High School Diploma -
Basic Highschool
05-2023
Skills
- CPR certfied
- Cash handling and management
- Document management
- Inventory control
- Food safety awareness
- Customer service representation
Timeline
Banking Specialist
USAA Federal Savings Bank
05.2025 - Current
Pharmacy Advocate
OptumRx
10.2024 - 04.2025
Store Associate
TJX Companies
05.2024 - 10.2024
Online Grocery Associate
Walmart
04.2023 - 04.2024
CCMA - Medical Assistant
Northwest Career College
Sonography
College of Southern Nevada
High School Diploma -
Basic Highschool