A'aliyah Kearney-Williams
Cherry Hill,United States
Summary
Driven by a commitment to enhancing patient wellness and satisfaction, I leveraged my expertise in patient care and medication administration at JEVS Home Care to significantly improve clients' quality of life. Skilled in personal hygiene assistance and CPR, my approach prioritizes safety and empathy, achieving notable improvements in patient outcomes and service efficiency. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Care Worker
JEVS Home Care
01.2018 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
EKG Product Support Technician
Philips Medical Systems
04.2023 - 05.2024
- Streamlined troubleshooting processes for improved efficiency and reduced downtime.
- Established strong relationships with customers by providing exceptional support throughout the life cycle of their products.
- Provided remote support to clients experiencing software or hardware issues, ensuring timely resolution of problems.
- Enhanced customer satisfaction by promptly addressing and resolving product-related issues.
- Contributed to the company''s growth and success by consistently meeting or exceeding key performance indicators such as call handling time, case resolution rate, and customer feedback ratings.
Patient Services Representative
Hospital of the University of Pennsylvania
03.2021 - 11.2021
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Education
Licensed Practical Nursing - Practical Nursing
Camden County College
Blackwood, NJ08.2025
Associate of Science - Business
Community College of Philadelphia
Philadelphia, PA05.2023
Skills
- Patient Care
- Medication Administration
- Personal Hygiene Assistance
- CPR Certified
- State regulations knowledge
- Client documentation
- Patient Education
Certification
- DCA - Direct Care Aide
Timeline
EKG Product Support Technician
Philips Medical Systems
04.2023 - 05.2024
Patient Services Representative
Hospital of the University of Pennsylvania
03.2021 - 11.2021
Direct Care Worker
JEVS Home Care
01.2018 - Current
Licensed Practical Nursing - Practical Nursing
Camden County College
Associate of Science - Business
Community College of Philadelphia
- DCA - Direct Care Aide
Similar Profiles
Phara Dyer DesirPhara Dyer Desir
Home Health Caregiver at JEVS Home CareHome Health Caregiver at JEVS Home Care
Fatima BrownFatima Brown
Training Specialist at JEVS Human ServicesTraining Specialist at JEVS Human Services
MELANIE GRIMESMELANIE GRIMES
Administrative Assistant: Quality Assurance at JEVS Human ServicesAdministrative Assistant: Quality Assurance at JEVS Human Services