Aaliyah Kumbera
Bentonville,AR
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities in fast-paced working environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
Bentonville, AR
10.2023 - Current
- Provided excellent customer service to resolve customer complaints promptly.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Utilized computer system to process customer transactions including deposits, withdrawals, transfers, and payments.
Front Desk Receptionist
John Brown University
Siloam Springs, AR
02.2022 - 10.2022
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Preserved office security by following safety procedures and controlling access via the reception desk.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Head Lifeguard
City Of Decatur
Decatur, AR
05.2021 - 08.2022
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Ensured safety of swimmers by monitoring activities in the pool area and intervening when necessary.
- Provided emergency response for medical or other emergencies as needed.
- Coordinated scheduling of shift rotations amongst lifeguard staff members to ensure adequate coverage at all times.
- Managed inventory of supplies used in aquatic facility operations.
- Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
Education
High School Diploma -
Decatur High School
Decatur, AR05-2022
Some College (No Degree) - General Business
John Brown University
Siloam Springs, ARSkills
- Complaint resolution
- Inbound and Outbound Calling
- Account updating
- Paperwork Processing
- Reading Comprehension
- High-energy attitude
- Retail sales customer service
- Problem-solving abilities
- Multi-Task Management
- Microsoft PowerPoint
- Typing proficiency
References
References available upon request.
Timeline
Customer Service Representative
Walmart
10.2023 - Current
Front Desk Receptionist
John Brown University
02.2022 - 10.2022
Head Lifeguard
City Of Decatur
05.2021 - 08.2022
High School Diploma -
Decatur High School
Some College (No Degree) - General Business
John Brown University