Summary
Overview
Work History
Education
Skills
Timeline
Generic
Aaliyah Lockhart

Aaliyah Lockhart

Lexington,KY

Summary

Professional linen care specialist with experience in managing and maintaining linen services. Skilled in inventory management, laundering, and quality control to ensure optimal cleanliness and efficiency. Strong focus on collaboration and adaptability, consistently meeting team goals and organizational standards. Known for reliability and flexibility in dynamic environments.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Professional in patient relations with strong experience in fostering positive patient experiences and resolving concerns efficiently. Adept at team collaboration, ensuring smooth communication and workflow. Skilled in problem-solving, empathy, and adaptability, consistently meeting and exceeding expectations in dynamic healthcare environments. Reliable and flexible, ready to support diverse patient needs and organizational goals.

Healthcare professional with strong background in patient relations and administrative tasks. Skilled in handling patient concerns and ensuring high level of care and satisfaction. Valued for team collaboration, adaptability, and proactive approach to resolving issues. Known for excellent communication and organizational skills.

Overview

10
10
years of professional experience

Work History

Linen Technician

Saint Joseph Hospital
01.2022 - Current
  • Ensured timely deliveries with efficient route planning and communication with drivers.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Maintained a clean and organized work area, adhering to safety protocols and promoting overall workplace safety.
  • Reduced linen loss by implementing an effective tracking system for both incoming and outgoing items.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Monitored staff performance and provided feedback to drive productivity.
  • Maintained required records of work hours, budgets and payrolls.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Established and enforced safety protocols and guidelines for staff.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Collaborated with other departments to address any linen-related issues or concerns, promoting a positive working environment.
  • Improved linen cleanliness by implementing thorough inspection and sorting processes.
  • Streamlined laundry operations by effectively organizing, folding, and storing linens.

Patient Relations Assistant

UK Pediatric Dentistry
08.2022 - 12.2022
  • Answered phone promptly and directed incoming calls to correct offices.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Organized, maintained and updated information in computer databases.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Collected Type payments, processed transactions and updated relevant records.

Covid-19 Wellness Screener

Baptist Health Hospital
05.2021 - 07.2022
  • Administer and document temperature of incoming staff and visitors
  • Utilize infrared multi-purpose scanner (automatic) or handheld
  • Complete and collect date on Symptom Questionnaire for symptoms related to COVID-19
  • Distribute and enforce face masks, wrist bands and screened stickers upon entry of building
  • Provide support to other entrances of the hospital by relieving coworkers for the meals and breaks

Patient Relations Assistant

UK College of Dentistry (STEPS)
01.2020 - 05.2021
  • Provide customer service to patients by greeting them upon arrival
  • Register patients, checking them in, scheduling appointments and checking patients out
  • Answer clinic telephones
  • Collect insurance information
  • Communicate information with patients via telephone and in person, while maintaining HIPAA compliance regarding release of patient information

Personal Care Assistant

Comfortable Living
08.2019 - 01.2020
  • Provide personal care assistance services to clients in their group home
  • Assist with basic hair care, oral cares, shaving, basic nail care, applying cosmetics and deodorant, care of eyeglasses and hearing aids
  • Drive clients and accompany them to medical and dental appointments
  • Accompany them to community activities
  • Help clients with telephone and other media
  • Complete household tasks of cleaning and assisting in preparing meals
  • Record and administer clients medications

Bus Monitor

Fayette County Public Schools
08.2017 - Current
  • Monitors conduct of students on school bus to maintain discipline and safety
  • Directs loading of students on bus to prevent congestion and unsafe conditions
  • Rides school bus to prevent altercations between students and make sure no damage is done to bus
  • Participates in school bus safety drills
  • Create seating charts for students to insure that everyone has a seat and no bullying is being practiced
  • Clean floors, windows and seats after every shift

Guest Service/Fitting Room Representative

Gordman’s
08.2015 - 05.2016
  • Provide a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
  • Maintain an awareness of all promotions and advertisements
  • Assist in merchandising, display maintenance, and housekeeping
  • Assist in processing and replenishing merchandise and monitoring floor stock
  • Aid customers in locating merchandise
  • Communicate customer requests to management
  • Participate in year-end inventory and cycle counts
  • Assist in ringing up sales at registers and/or bagging merchandise
  • Seasonal/Co-Op for School

Cashier/Fitting Room Associate

Marshalls
08.2014 - 08.2015
  • Customer service associate working with team to ensure customer service needs were met
  • Greeting customers
  • Responsible for cash, debit, credit and check transactions
  • Assisting customers from various backgrounds and languages
  • Ringing up via point of sale register and bagging items
  • Ensures customer transactions handled in fast/efficient way
  • Collaborate with customer service managers to ensure customer needs are met
  • Complied with company policies and trainings

Education

High School -

Bryan Station High School
05.2016

Skills

  • Customer Service
  • Word Processing
  • Communication skills (oral and writing)
  • Data Entry
  • Organizational skills
  • Microsoft office
  • Cashier
  • Use of office equipment
  • Decision making skills
  • Prioritization
  • Ability to work in a team setting
  • Detail-Oriented
  • Sorting techniques
  • Machine operation
  • Quality inspection
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Team leadership
  • Active listening
  • Creative thinking
  • Adaptability and flexibility
  • Employee training and development
  • Decision-making
  • Team guidance and motivation
  • Inspection skills
  • Customer relations
  • Administrative skills
  • Safety protocols
  • Self motivation
  • Goal setting
  • Problem identification
  • Professionalism
  • Continuous improvement
  • Adaptability

Timeline

Patient Relations Assistant

UK Pediatric Dentistry
08.2022 - 12.2022

Linen Technician

Saint Joseph Hospital
01.2022 - Current

Covid-19 Wellness Screener

Baptist Health Hospital
05.2021 - 07.2022

Patient Relations Assistant

UK College of Dentistry (STEPS)
01.2020 - 05.2021

Personal Care Assistant

Comfortable Living
08.2019 - 01.2020

Bus Monitor

Fayette County Public Schools
08.2017 - Current

Guest Service/Fitting Room Representative

Gordman’s
08.2015 - 05.2016

Cashier/Fitting Room Associate

Marshalls
08.2014 - 08.2015

High School -

Bryan Station High School
Aaliyah Lockhart