Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Lucious

Cantonment,FL

Summary

Inventive professional with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management, and market research. Exceptional negotiation and multitasking abilities. Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Contractor - Contact Center

Tential
Pensacola, FL
06.2024 - Current
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Adjusted bills and refunded money to resolve members' services or billing complaints.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Updated member accounts, addresses, and contact information.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every Member.

Health Care Aide

NurseSpring
Pensacola, FL
05.2022 - 05.2024
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained a clean, safe, and well-organized patient environment.
  • Assisted patients with dressing, grooming, and feeding needs, helping them to overcome and adapt to mobility restrictions.
  • Kept accurate records of patients' care, condition, and progress.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Supervisor

Bealles Outlet
Gulf Breeze, FL
10.2020 - 11.2022
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Created timely and accurate inventory, cash and production reports for senior managers.

Cashier

Chickfila
Gulf Breeze, FL
11.2017 - 10.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate of Arts -

Pensacola State College
Pensacola, FL
01-2024

High School Diploma -

GulfBreeze Highschool
Gulf Breeze, FL
07.2020

Skills

  • Patient-Focused Care
  • Observing responses
  • Indirect Patient Care
  • Electronic Charting
  • POS Systems
  • Drawer balancing
  • Cash register operation
  • Beverage preparation
  • Service Prioritization
  • Multi-tasking
  • Account updating
  • Problem-solving skills
  • Documentation and reporting
  • Communicating with clients
  • Quality control
  • Call handling
  • Gathering information
  • Resolving issues

Timeline

Contractor - Contact Center

Tential
06.2024 - Current

Health Care Aide

NurseSpring
05.2022 - 05.2024

Supervisor

Bealles Outlet
10.2020 - 11.2022

Cashier

Chickfila
11.2017 - 10.2020

Associate of Arts -

Pensacola State College

High School Diploma -

GulfBreeze Highschool

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Aaliyah Lucious