Aaliyah Manora
Pelham,AL
Summary
M Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Shuttle Driver
Road and Rail
Vance, AL
02.2023 - 08.2024
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
Customer Service Representative
HG Health Care
Mobile, AL
01.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Kohls Dept Store
Montgomery, AL
08.2021 - 12.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Robert E Lee High School
Montgomery, ALSkills
- Punctuality
- Customer relations skills
- Dependable and Trustworthy
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Dependable and reliable
- Attention to Detail
- Safety-focused
- Effective communication skills
- Multitasking
- Excellent Communication
- Strong Working Relationships
- Customer Relationships
Timeline
Shuttle Driver
Road and Rail
02.2023 - 08.2024
Customer Service Representative
HG Health Care
01.2022 - 02.2023
Customer Service Representative
Kohls Dept Store
08.2021 - 12.2021
High School Diploma -
Robert E Lee High School