Aaliyah McCoy
Deltona ,FL
Summary
Results-driven project coordinator and customer service professional with a strong track record of success. Seeking an opportunity to utilize and enhance skills in supporting operational and administrative functions. Known for surpassing customer expectations, I am motivated, detail-oriented, and thrive in fast-paced environments. Exceptional at working independently or collaboratively within a team. Demonstrated ability to take on leadership roles, utilizing excellent communication, organizational, time management, and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Ophthalmic Medical Technician
Magruder Laser Vision
05.2023 - Current
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Optimized clinical efficiency by calibrating ophthalmic instruments regularly to ensure accurate readings during exams.
- Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
- Ensured continuity of care by collaborating closely with other team members on shared patients, promoting integrated approaches to their treatment plans.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.
- Actively contributed to a positive clinic environment by attending team meetings and offering constructive feedback on areas for improvement in service delivery.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
- Increased patient satisfaction with compassionate care during difficult procedures such as dilation or contact lens fittings.
- Supported practice growth by fostering strong patient relationships through empathetic listening skills and personalized recommendations for eye care services.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Measured and recorded visual acuity and color vision testing.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Identified issues during preliminary exam and addressed concerns with physician.
Ophthalmic Technician
Woolfson Eye Institute
02.2019 - Current
- Providing excellent customer service to each and all patients
- Being a team leader as well as a team player
- Being the first impression of the Doctor prior to patient meeting
- Troubleshooting without managerial help
- Working up patients included but not limited to verify DOB and any symptoms; writing down any diagnoses
- Gathering PMH as well as Chief complaints and any other OH
- Using the Snellen Chart, Checking IOP (using NCT, Tonopen, Applanation tonometry), refracting, reading current RX specs
- OCT imaging including but not limited to (Mac Cube, Optic Nerve
- Using the Tracey, and Pentacam; HVF 24-2 & 10-2
- Help organize patients charts and purge the items correctly and in an orderly fashion
- Helping keep the site neat and always above standards for the patients.
Apprentice Optician (3RD KEY & SALES ASSOCIATE)
National Vision Inc
09.2016 - Current
- Oversees the sales floor and opens and closes the store following proper procedures
- Ensure bank deposits and cash handling transactions are in compliance with NVI policy and procedures
- Leads associates so that they complete task in a time-efficient manner
- Acts as point of contact to address customer issues, maintenance, and vendor problems
- Ensures compliance to all store and corporate policies and procedures
- Completes inventory count and replenish stock as needed
- Takes optical measurements for patients eyewear as permitted by state law
- Contributions in the marketing of the store by making PA announcements and participating in Business Building events
- Accepts payments for all purchases according to company policy and procedures
- Performs insertion and removal training of contact lens to patients as directed by management and company procedures
- Accurately processes orders for eyewear via POS/SDS system
- Applying 'lifestyle' selling skills to present features and lens options
- Identifying customer needs by asking, listening, and then linking their needs and wants
- Making every transaction a stress-free, positive, and forward motion to make sure all of our customers are more than pleased.
Optician Technician
Unique Family Eye Care(Lenscrafters)
04.2016 - 04.2017
- Operating software but not limited to Revolution, TAB appointments book, Autorefractor, etc
- Processing Contact orders and organizing patients files
- Booking Appointments and billing as well as taking payments via cash check or credit card
- Opening and closing procedures
- Making sure the patients left without question or doubt of service provided
- Keeping up with a fast-paced environment, multitasking, and handling customer concerns without having management get involved.
Sales Associate
The UPS Store
11.2014 - 04.2016
- Operate all software programs including, but not limited to, Point of Sale, Counter Manifest System, Mailbox Manager, and Microsoft Office
- Educate customers on product specifics with respect to warranties, durability claims, timing, and pricing to help them make the most beneficial decisions
- Provide support for clients utilizing the computer workstations and fax services
- Pack and process parcels for shipping
- Investigate and resolve customer inquiries and complaints quickly and compassionately
- Prepare documents for tracking and shipping claims
- Receive, sort and deliver mail, in addition to logging packages accurately and notifying recipients
- Assist in merchandising the center, including stocking shelves, optimizing product displays, and monitoring inventory levels for reordering supplies
- Reconcile all POS transactions in accordance with company policy and procedure, generating reports as requested
- Perform general housekeeping duties to maintain the store's appearance.
Education
James Madison High School
Norcross, GASkills
- Team Lead
- Great trainer for new members of employment
- High speed typist
Accomplishments
- Certified Notary
- Life insurance agent
- Master 3 Reiki Healer
Timeline
Ophthalmic Medical Technician
Magruder Laser Vision
05.2023 - Current
Ophthalmic Technician
Woolfson Eye Institute
02.2019 - Current
Apprentice Optician (3RD KEY & SALES ASSOCIATE)
National Vision Inc
09.2016 - Current
Optician Technician
Unique Family Eye Care(Lenscrafters)
04.2016 - 04.2017
Sales Associate
The UPS Store
11.2014 - 04.2016
James Madison High School