Aaliyah McCoy
Huntsville,AL
Summary
Dynamic and adaptable professional with 3-4 years of experience in customer service, demonstrating a strong commitment to delivering exceptional client experiences. Proven ability to prioritize tasks effectively while fostering collaboration within teams to achieve organizational goals. Recognized for strong communication skills and a proactive approach to problem-solving, ensuring customer satisfaction and loyalty. Eager to leverage expertise in a challenging environment that values innovation and teamwork.
Overview
3
3
years of professional experience
Work History
Care Coordinator I
One Call
04.2024 - Current
- Provides customer support by phone email or instant messaging to business customers. Serves as primary contact for inbound customers issues
- Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge
- Troubleshoots customer problems identifies the root cause of the problem and uses tool and resources appropriately to determine how to resolve customer problems
- Handles escalations, mentors peers, and processes improvement suggestions
- Meets the standards of the job such as quality standards adherence to schedule and average handle time
- May provide guidance and/or mentoring to less experienced Customer Service Associates
- Coordinated patient intake processes to ensure efficient scheduling and resource allocation.
Billing & Technical Customer Service Advisor
Conduent
03.2023 - 07.2023
- Helped people every day by taking calls, actively listening to understand customers' needs, and answering their questions
- Managed approximately 90 incoming calls, emails and faxes per day from customers
- Maintained records of customer interactions, transactions, comments, and complaints
- Exhibit a positive, empathetic and professional attitude towards customer at all times
Customer Service Cashier
Cava Grill
02.2023 - 03.2023
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
- Recommended, selected, located and obtained products to meet customer needs
- Greeted customers promptly and responded to questions
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
Associate of Applied Science - Education
Calhoun Community College
Tanner, AL08-2027
High School Diploma -
Bob Jones High School
AL12.2022
Skills
- Customer Service
- Data Entry
- Problem Solver
- Detail-Oriented
- Conflict Resolution
- Multitasking
- Reporting & Analysis
Timeline
Care Coordinator I
One Call
04.2024 - Current
Billing & Technical Customer Service Advisor
Conduent
03.2023 - 07.2023
Customer Service Cashier
Cava Grill
02.2023 - 03.2023
Associate of Applied Science - Education
Calhoun Community College
High School Diploma -
Bob Jones High School