Aaliyah Mclean
Montgomery,AL
Summary
Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nursing Technician
Jackson Hospital and Clinic
07.2024 - Current
- Ensured confidentiality and privacy of patient information according to HIPAA regulations.
- Assisted nurses with the admission, transfer, and discharge of patients.
- Observed infection control practices while providing patient care services.
- Monitored and recorded patient intake and output.
- Turned and repositioned bedridden patients to prevent bedsores.
- Performed glucose monitoring and administered medications as directed by nursing staff.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Performed passive range of motion, simple dressing changes, skincare and glucose testing.
- Collected specimens from patients for laboratory testing purposes.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Engaged with patient family and friends to provide courteous visit experience.
CNA
Diversicare
01.2024 - 07.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted residents with bathing and dressing to promote personal hygiene.
Customer Service Representative
Alorica
10.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Conduent
02.2019 - 09.2021
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Maintained detailed records of customer interactions, noting solutions provided for future reference.
Remote Customer Service Representative
Sykes Enterprises, Incorporated
12.2016 - 01.2019
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Education
High school diploma -
Robert E Lee High School
Montgomery, AL05.2016
Skills
- Vital signs monitoring
- Healthcare ethics
- Privacy and confidentiality
- Documentation
- Patient communication
- Patient confidentiality
- Charting
- Patient care
- Patient transportation
- Vital signs recording
Certification
- CPR Certification
- CNA - Certified Nurse Assistant
Timeline
Nursing Technician
Jackson Hospital and Clinic
07.2024 - Current
CNA
Diversicare
01.2024 - 07.2024
Customer Service Representative
Alorica
10.2021 - 12.2023
Customer Service Representative
Conduent
02.2019 - 09.2021
Remote Customer Service Representative
Sykes Enterprises, Incorporated
12.2016 - 01.2019
High school diploma -
Robert E Lee High School