AALIYAH Miller
Newcastle,WA
Summary
Highly skilled and enthusiastic professional with more than 6 years of experience in patient-centric medical offices. Successfully work with human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service and care to those with disabilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Hearts And Hands Of Care
10.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Payroll Specialist (Temp Remote Position)
Hearts and Hands of Care
03.2023 - 11.2023
- Managed payroll functions of the company and ensures employees are paid on time
- Calculating employee paychecks, withholding taxes, and any other deductions
- Also responsible for maintaining a budget, ensuring expenses aren't exceeded
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Referral Coordinator
Overlake Medical Center & Clinics
12.2022 - 06.2023
- Analyzed patient referral letters performed referrals
- Preforms Authorizations to ensure Patients are covered for certain imaging procedures
- Answer Phone calls and answered questions from protentional customers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Processed referral requests from patients, doctors and other health care professionals.
- Contacted Insurance companies to get pre-certification and other benefits information for patients
- Referred clients to appropriate Providers and clinics
Caregiver
Hearts & Hands Of Care
11.2018 - 08.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted patients with self-administered medications.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
Medical Assistant Certificate (In Process) -
Pima Medical Institute
Renton, WA01.2024
Skills
- Electronic health records
- Referrals
- Medical Terminology
- Phone triage
- Medical insurance billing & coding
- Giving Injections
- Room preparation
- Taking and recording vitals
- Procedure and exam assistance
- Patient Education
- Epic system
Certification
BLS/CPR & AED (American Heart Association)
OSHA, HIPAA, HIV/AIDS (7 hours)
Timeline
Payroll Specialist (Temp Remote Position)
Hearts and Hands of Care
03.2023 - 11.2023
Referral Coordinator
Overlake Medical Center & Clinics
12.2022 - 06.2023
Caregiver
Hearts & Hands Of Care
11.2018 - 08.2020
Administrative Assistant
Hearts And Hands Of Care
10.2018 - Current
Medical Assistant Certificate (In Process) -
Pima Medical Institute
BLS/CPR & AED (American Heart Association)
OSHA, HIPAA, HIV/AIDS (7 hours)
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