Aaliyah Mitchell
Dublin,GA
Summary
Dynamic customer service professional with a proven track record at SelectQuote, excelling in conflict resolution and team leadership. Recognized for enhancing customer satisfaction and driving sales through effective communication and empathy. Skilled in data analysis and inventory management, consistently achieving performance goals while fostering strong customer relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SelectQuote
Albany, GA
05.2024 - 03.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Contacted customers about potential service upgrades, new services and account changes.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Took special orders in person and over telephone, generating additional revenue every month.
Team Lead Sales Associate
Dollar General
Macon , GA
03.2023 - 12.2024
- Maintained detailed records of all customer transactions in the company's database system.
- Created reports on monthly sales performance for executive review.
- Established efficient processes for tracking orders from start to finish.
- Assisted customers with product selection based on their needs and budget.
- Resolved customer complaints quickly and efficiently.
- Trained new staff in customer service protocols and product knowledge.
- Provided leadership, guidance, and direction to team members.
Team Leader
Arbys Resturant
Dublin, GA
06.2022 - 02.2023
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
GED -
Oconee Fall Line Technical College
Dublin, GA06-2025
Skills
- Customer service
- Sales strategies
- Inventory management
- Conflict resolution
- Team leadership
- Data analysis
- Effective communication
- Employee training
- Empathy and patience
- Active listening
- Multitasking and organization
- Time management
- Problem-solving
- Call center experience
- Data entry
- Microsoft outlook
- Money handling
- Paperwork processing
- Reading comprehension
Languages
Spanish
Limited
Timeline
Customer Service Representative
SelectQuote
05.2024 - 03.2025
Team Lead Sales Associate
Dollar General
03.2023 - 12.2024
Team Leader
Arbys Resturant
06.2022 - 02.2023
GED -
Oconee Fall Line Technical College
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