Aaliyah M. Lee
Owings Mills,Md
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Truck Dispatcher
EIYJ Drayage
Baltimore, Md
08.2022 - 12.2024
- Dispatched drivers to meet daily delivery needs for company customers
- Checked stock to determine inventory levels,anticipating delivery requirements and placing expedited orders
- Worked with routing specialists,route managers and service department to optimize routes
- Recorded and maintained files or records of customer requests, work or services performed
- Organized shipments
- Edit prices/promotions, and being mindful of the weight compliance
- Protected the organizations reputation by keeping pricing, purchasing and credit limit information confidential
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency
- Utilized active listening and open-ended questioning to help build lasting relationships with customers.
- Scheduled freight deliveries and arrange pickups of shipments and parcels.
Customer Service Specialist
Beautiful Amore Skincare
Baltimore County, Md
12.2020 - 01.2023
- Answered customers in a timely fashion, while quickly determining their needs via phone, chat and email
- Accurately documented, researched and resolved customer service issues through Zendesk and Shopify
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Generated weekly and monthly reports regarding sales information or areas to be improved upon
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Trained new hires on products and services,best practices and protocols to reduce process gaps
- Educated customers on special pricing opportunities and company offerings
- Consulted with customers to resolve service and billing issues
- Documented all customer inquiries and comments thoroughly and quickly
- Maintained database by entering new and updated customer and account information.
Customer Service Representative
American Expediting
Baltimore, Md
- 09.2011
- Answered inbound calls, chats and emails to facilitate customer service
- Self Motivated and driven with a knack for problem solving
- Contributed ideas on how we can continuously improve our systems and processes
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Communicated with vendors and warehouse for current status on unfulfilled orders
- Answered customer questions about product availability and shipment times
- Investigated and resolved customer product complaints empathetically and professionally.
Education
High School Diploma -
Catonsville Higb Scbool
Baltimore, MDAssociates in Arts -
Community College of Baltimore County (CCBC)
CatonsvilleSkills
- Multitasking and prioritization Skills
- Efficient and Detail-Oriented
- Data Transcription
- Conflict Resolution
Accomplishments
- Received annual performance bonuses based on evaluations by management., 2016, American Expediting
- Received annual performance bonuses based on evaluations by management., 2017, American Expediting
Timeline
Truck Dispatcher
EIYJ Drayage
08.2022 - 12.2024
Customer Service Specialist
Beautiful Amore Skincare
12.2020 - 01.2023
Customer Service Representative
American Expediting
- 09.2011
High School Diploma -
Catonsville Higb Scbool
Associates in Arts -
Community College of Baltimore County (CCBC)